Technical Support Specialist

Ship.Cars

Technical Support Specialist at Ship.Cars providing support via phone, email, and chat for a logistics platform. Troubleshooting and assisting business clients with technical issues.

Posted 4/12/2026full-timeRemote • 🇧🇬 BulgariaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support customers via phone, email & chat
Help users understand and get the most out of our platform
Troubleshoot issues and find fast, effective solutions
Work with business clients (including managers & executives)
Promote smarter, automated ways of working
Occasionally reach out to leads and present product benefits
Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements

Requirements

What you’ll need

Speak & write English fluently
Have 2+ years of call center/support experience
Communicate clearly and confidently
Are proactive, organized, and detail-oriented
Enjoy solving problems and working with tech
Can handle multiple tasks in a fast-paced environment
Are open to working US shifts (CST)

Benefits

Comp & perks

Health insurance
Food vouchers & sports card (50% covered)
24+ days paid leave (growing annually)
Training budget, seminars & team events
Referral bonuses & team activities
Modern office & supportive team environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencesupport experiencetroubleshootingproblem solvingtechnical support

Soft Skills

communicationproactiveorganizeddetail-orientedconfident