Ship.Cars

Technical Support Specialist

Ship.Cars

full-time

Posted on:

Location Type: Remote

Location: Bulgaria

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About the role

  • Support customers via phone, email & chat
  • Help users understand and get the most out of our platform
  • Troubleshoot issues and find fast, effective solutions
  • Work with business clients (including managers & executives)
  • Promote smarter, automated ways of working
  • Occasionally reach out to leads and present product benefits
  • Handle complex support cases and work cross-functionally with product and engineering to drive solutions and improvements

Requirements

  • Speak & write English fluently
  • Have 2+ years of call center/support experience
  • Communicate clearly and confidently
  • Are proactive, organized, and detail-oriented
  • Enjoy solving problems and working with tech
  • Can handle multiple tasks in a fast-paced environment
  • Are open to working US shifts (CST)
Benefits
  • Health insurance
  • Food vouchers & sports card (50% covered)
  • 24+ days paid leave (growing annually)
  • Training budget, seminars & team events
  • Referral bonuses & team activities
  • Modern office & supportive team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencesupport experiencetroubleshootingproblem solvingtechnical support
Soft Skills
communicationproactiveorganizeddetail-orientedconfident