Implementation Specialist

• Execute end-to-end Food & Beverage (F&B) POS implementation projects remotely or on-site within the Americas region by understanding user requirements, installing hardware such as servers, workstations, and printers, and other various implementation activities such as: configuring systems, testing connectivity, ensuring proper cable setup to support seamless system installation and a smooth customer transition.
• Provide user training on-site or remotely to ensure customers can effectively operate the POS system, helping to increase user adoption and reduce operational disruptions.
• Perform POS version upgrades either remotely or on site, ensuring minimal disruption to customer operations.
• Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution.
• Troubleshoot and provide guidance to operational and application related customer inquiries during implementations, offering consultative support to ensure a successful deployment.
• Deliver remote support post-implementation to assist customers with system usage ensuring smooth ongoing operations.
• Prepare and submit daily project reports and upon project completion, maintain accurate and up-to-date records of implementation activities and outcomes.
• Attend and participate in scheduled internal training to remain current on new product developments and current POS system functionalities.

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