Implementation Specialist
Mitratech
Implementation Specialist
Shiji Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
About the role
- Execute end-to-end Food & Beverage (F&B) POS implementation projects remotely or on-site within the Americas region by understanding user requirements, installing hardware such as servers, workstations, and printers, and other various implementation activities such as: configuring systems, testing connectivity, ensuring proper cable setup to support seamless system installation and a smooth customer transition.
- Provide user training on-site or remotely to ensure customers can effectively operate the POS system, helping to increase user adoption and reduce operational disruptions.
- Perform POS version upgrades either remotely or on site, ensuring minimal disruption to customer operations.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution.
- Troubleshoot and provide guidance to operational and application related customer inquiries during implementations, offering consultative support to ensure a successful deployment.
- Deliver remote support post-implementation to assist customers with system usage ensuring smooth ongoing operations.
- Prepare and submit daily project reports and upon project completion, maintain accurate and up-to-date records of implementation activities and outcomes.
- Attend and participate in scheduled internal training to remain current on new product developments and current POS system functionalities.
Requirements
- Minimum two (2) years’ experience in POS implementation, IT support, or a similar technical role within the hotel or F&B industries.
- Proficient with hospitality POS systems in a super user role, demonstrating advanced knowledge of system functionalities, troubleshooting, and user support.
- Bilingual in English and Spanish, with strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences.
- Proficient in Microsoft Office Suite particularly in Outlook, Excel, Word, Project, and PowerPoint.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Demonstrated experience and proficiency in the setup and installation of POS systems, including hardware and software configurations.
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
- Strong interpersonal and communication skills with the ability to build and maintain positive relationships with internal teams and customers at all levels.
- Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
- Demonstrated ability to learn and apply knowledge of the company’s IT solutions effectively, including handling system installations.
- Possession of a valid passport with the ability to travel within the Americas region (US, Mexico, Canada), up to 75% of the time; on-site durations may vary, including periods of up to six weeks, as needed for project execution.
- Willingness to be available for on-call support during evenings, weekends, and holidays as needed, in line with project demands.
- Ability to lift up to 25 lbs. for hardware setup and installation tasks.
Benefits
- Overtime compensation will be provided in accordance with Mexican labor law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
POS implementationtroubleshootingsystem configurationuser traininghardware installationsoftware installationversion upgradesproject reportingMicrosoft Office SuiteWindows operating systems
Soft skills
problem-solvingcommunicationinterpersonal skillscustomer-focused mindsetability to explain technical conceptsstrong written skillsstrong verbal skillsrelationship buildingadaptabilityconsultative support
