Contact Center Implementation Manager
Remote Talent LATAM
CloudTCP/IPVoIP
Implementation Specialist
Mitratech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop a deep understanding of our software product and its rich feature set
- Lead multiple deployments at a time, ranging from relatively simple to complex
- Conduct operational reviews to learn about each customer’s critical workflows and operational processes
- Responsible for clients’ onboarding/training process using the implementation project plan/online tools.
- Configure software to best support each customer’s operational needs; find and implement creative workarounds where required
- Lead software training for customers (in person or over video conference)
- Be the primary point of contact for customers to support them during their onboarding period, including troubleshooting issues and reporting them as necessary
- Collaborate with the Product and Design teams on the design and requirements for product enhancements driven by your customers’ needs
- Provide ongoing feedback to our Product & Engineering teams about opportunities to improve the product
- Explain the project goals and milestones throughout the implementation process
- Manage and complete projects from the beginning to the end of the implementation lifecycle for all accounts.
- Test new modules as per the client’s requirement. Notify and train clients as needed once the testing is completed in production.
- Identifies and executes on opportunities for improvement in processes and technology
Requirements
- 2+ years of experience in a client-facing role.
- Strong verbal communication, networking, and relationship-building skills are required to achieve new business goals.
- Ability to work independently in a fast-paced, changing environment to prospect and develop new business.
- Strong organizational skills.
- Effective verbal and written communication on the phone and in writing
- Capable of understanding the information needed from others to effectively resolve their issues & needs
- Capable of learning and effectively using new technology.
Benefits
- We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun!
- An equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationnetworkingrelationship-buildingorganizational skillsproblem-solvingindependent workadaptabilityeffective written communicationcustomer supporttraining