Remote Talent LATAM

Contact Center Implementation Manager

Remote Talent LATAM

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Salary

💰 $6,000 per month

Job Level

JuniorMid-Level

Tech Stack

CloudTCP/IPVoIP

About the role

  • Ensure clients receive an exceptional onboarding experience and achieve maximum value from their contact center platform.
  • Deploy, configure, and optimize cloud-based contact center solutions based on client use cases, industry best practices, and technical requirements.
  • Serve as the internal escalation point and main client liaison for platform-related issues, enhancements, and configuration needs.
  • Collaborate with the team to develop and maintain best practices for product configuration and deployment.
  • Work closely with clients to understand product adoption patterns and develop strategies to improve adoption.
  • Support operational excellence by ensuring smooth onboarding and optimal platform performance.

Requirements

  • 2+ years of experience deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, etc.
  • Strong understanding of voice protocols: TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing.
  • Knowledge of CTI (Computer Telephony Integration) and voice recording products.
  • Experience with VOIP, Dialer, ACD, IVR, and SBC technologies.
  • Strong problem-solving skills and ability to troubleshoot complex technical issues.
  • Excellent communication skills for client-facing and collaborative work.
  • Proven track record in implementing and supporting cloud-based contact center solutions.
  • Experience working in multi-industry environments.
  • Ability to balance technical execution with client relationship management.
Benefits
  • Salary: $ 6000.00 USD.
  • 100% Remote work environment
  • Opportunities for professional growth and leadership development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Voice Contact Center applicationsNon-Voice Contact Center applicationsGenesys EngageAmazon ConnectCisco Webex Contact CenterRingCentralvoice protocolsCTIVOIPcloud-based contact center solutions
Soft skills
problem-solvingcommunicationclient relationship managementcollaboration