Implementation Specialist

• Ensure clients receive an exceptional onboarding experience and achieve maximum value from their contact center platform.
• Deploy, configure, and optimize cloud-based contact center solutions based on client use cases, industry best practices, and technical requirements.
• Serve as the internal escalation point and main client liaison for platform-related issues, enhancements, and configuration needs.
• Collaborate with the team to develop and maintain best practices for product configuration and deployment.
• Work closely with clients to understand product adoption patterns and develop strategies to improve adoption.
• Support operational excellence by ensuring smooth onboarding and optimal platform performance.

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