ShiftKey

Product Manager

• Own the integration roadmap and strategy for our middleware platform and drive integrations with external systems and partner platforms.
• Clean up legacy and make smart architectural decisions to transition our existing point-to-point connections into a cohesive, public-facing API strategy.
• Partner with our engineering to execute the technical vision. While they own the engineering problems, you will own the API design thinking, data flow mapping, and error handling.
• Build observability and diagnostic tools so that our revenue teams can self-serve and don't have to jump into Slack channels to troubleshoot external partner issues.
• Manage competing interests between internal product priorities and external partner needs, ensuring our internal functionality is safely exposed for partner consumption.
• Define and track success metrics for integrations (adoption, conversion, retention) and collaborate hand-in-hand with Revenue Leadership to ensure delivery against measurable outcomes.

Senior Product Manager – Marketplace Integrations

Video Editor

• Produce high-quality instructional videos using the HeyGen AI video generation software
• Create engaging video scripts from complex processes
• Dive into Help Center articles and identify which need video treatment
• Collaborate with Credentialing, Operations, and other teams for video accuracy
• Publish videos on the ShiftKey Help Center and mobile app

AI Video Content Creator – Part-Time Contract

• Drive scalable, API-first solutions by setting clear boundaries against bespoke, one-off customization requests from Sales or Partners to protect the long-term health of the platform.
• Lead the strategy for our middleware (SAMI), ensuring our marketplace can seamlessly exchange data with external healthcare workforce systems, payroll providers, and future BI tools.
• Turn complex business needs into clear technical execution, including designing API specs, mapping data fields, and defining error handling alongside your dedicated engineering team.
• Track the success of every integration you ship by defining metrics for adoption and retention, ensuring the pipes you build are actually used by customers rather than just marked as "done".
• Maintain a strategic view of the HR tech landscape to identify which integration categories will give us a competitive advantage and which are distractions.

Senior Product Manager – Marketplace Integrations

AI Video Content Creator – Part-Time Contract

Senior Product Manager – Integrations, Platform