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Quality Assurance Specialist – Credentialing
ShiftKeyQuality Assurance Specialist at ShiftKey auditing credential reviews for accuracy and providing actionable insights. Collaborating with team leads to improve processes and training materials.
About the role
Key responsibilities & impact- Audit a sample of the credential reviews done by our Operations team and outside vendors, checking that each professional's credentials were validated correctly and entered accurately.
- Write weekly reports that surface recurring errors and trends - both by credential type and by individual reviewer.
- Help managers and team leads make sense of their team's performance and guide better coaching conversations.
- Give regional Credentialing Leads tailored insights and recommend improvements to processes and training materials.
- Pitch in on training new hires, plus the occasional special project or time-sensitive audit request.
Requirements
What you’ll need- 2 years of experience in a similar role with proven ability to plan, conduct, and document quality audits.
- Fluency in English (written and spoken).
- A sharp eye for detail and a natural instinct for spotting patterns in data.
- Comfort working in Microsoft Excel or Google Sheets to organize and present findings.
- Strong communication skills - you'll be translating data into stories that drive action.
- Familiarity with healthcare or tech industry environments is a big plus.
Benefits
Comp & perks- A high-growth, friendly, and engaging work environment with opportunities for career development.
- Additional vacation days for better work-life balance.
- Modern office in Warsaw’s Powiśle district with Vistula River views, recreational facilities, and great nearby restaurants.
- Thoughtfully designed private medical package to take care of what matters most.
- Sports card to fuel your active lifestyle.
- Life and accident insurance for peace of mind.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality auditsdata analysiscredential validationreport writingpattern recognition
Soft Skills
attention to detailcommunicationcoachingtrainingproblem-solving