Field Service Technician
SHI International Corp.
full-time
Posted on:
Location Type: Office
Location: New Jersey • New York • United States
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Salary
💰 $45,000 - $55,000 per year
About the role
- Accept and acknowledge all dispatched service calls within one hour of assignment.
- Communicate proactively with customers regarding arrival times, service expectations, and completion timelines.
- Troubleshoot, diagnose, repair, and replace POS and IT-related hardware across retail locations.
- Complete all services within established Service Level Agreements (SLAs).
- Utilize SHI’s call management system in real time, ensuring accurate documentation of inventory, parts usage, and service notes.
- Build and maintain strong relationships with customers to ensure a positive service experience.
- Collaborate with management, dispatch, peers, and support teams to resolve escalations and support coverage needs.
Requirements
- Completed Associate’s Degree in computer science, IT, or a related field; certificate of completion from an accredited trade school in a related field; or relevant work experience required.
- Experience with installing, configuring, and troubleshooting IT Hardware.
- Experience in a similar role at a VAR or IT Services organization preferred.
- Experience with shipping software such as UPS, FedEx, DHL, etc.
- Warranty Repair Certifications with an OEM (Apple, Dell, HP, Lenovo) preferred.
- Ability to lift and handle equipment weighing up to 75 lbs.
- Ability to obtain a Weights & Measures license within 90 days of hire.
- Willingness to obtain one of the following certifications within first 6 months of SHI employment: Microsoft MCSE/MCSP, CompTIA A+, Vendor Certs: HP, Dell, Lenovo, or Apple.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdiagnosingrepairingreplacing POS hardwareinstalling IT hardwareconfiguring IT hardwareshipping softwareinventory managementservice documentationlifting equipment
Soft Skills
communicationcustomer relationship managementcollaborationproactive serviceproblem-solving
Certifications
Associate’s Degree in computer scienceWarranty Repair CertificationsMicrosoft MCSEMicrosoft MCSPCompTIA A+