The Services Advisor acts as front-line support on the Presales Service Desk, qualifying service requests and overseeing the creation of Statements of Work (SOWs) to ensure alignment with customer requirements.
This role involves managing documentation throughout the sales cycle, facilitating transitions to the service delivery team, maintaining a pipeline of service opportunities, and building strategic relationships with clients to deliver a world-class customer experience.
Serve on the Presales Service Desk, acting as front line support for incoming service requests.
Qualify incoming requests based on SHI services success criteria.
Oversee creation of partner SOWs and ensure they meet the customer's requirements.
Create customer-facing SOWs based on partner SOWs.
Manage Terms and Conditions flow down process between customer, SHI, and partner.
Maintain project documentation throughout the sales cycle, including SOW revisions.
Support the transitions of signed agreements from the presales process to the SHI service delivery team.
Maintain and update a pipeline of services opportunities.
Focus on delivering a world-class customer experience according to SHI standards.
Build and maintain strategic relationships with clients and stakeholders.

Requirements

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience in a sales or sales support role
Ability to travel to SHI, Partner, and Customer Events, up to 50%
Advanced certification such as the following preferred: CompTIA A+, Cisco CCNA, AZ-900, MS-900, Proposal Writing
Expertise in various project management frameworks such as Lean and Agile to effectively plan, execute, and close projects - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
The ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
Proven experience working with public sector customers and managing contract vehicles - Intermediate
In-depth knowledge of IT industry trends and dynamics - Intermediate
Demonstrates a working knowledge of current and evolving technologies including Cloud, Security, Networking, Datacenter, and End User Compute - Intermediate.

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Statement of Work (SOW) creationproject management frameworksLeanAgileCustomer Relationship Management (CRM) softwareMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookIT industry trends

Soft Skills

customer experiencestrategic relationship buildingdocumentation managementsales supportqualifying service requestscommunicationcollaborationproblem-solvingorganizational skillsattention to detail

Certifications

Bachelor’s DegreeCompTIA A+Cisco CCNAAZ-900MS-900Proposal Writing