Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
Maintain regular communication with customers to align forecasts with sales and supply chain management.
Host Quarterly Business Review and status meetings on a regular cadence.
Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
Regularly review and improve processes to accelerate technology deployment and utilization.
Participate in business unit-specific major initiative campaigns.
Prepare and deliver management reports according to customer requirements.
Create, track, and update activities in the CRM system.
Act as a central point of contact between customers, outside sales, and internal departments.
Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Requirements

Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
Ability to travel to SHI, Partner, and Customer Events
Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
2-4 years of experience in a Customer Success role preferred.
Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate.
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate.

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Continuous professional growth and leadership opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Relationship Management (CRM)Sales managementCustomer SuccessStatements of Work (SOW)Revenue growthProject coordinationProcess improvementTechnology deploymentData analysisSales forecasting

Soft Skills

CommunicationCustomer serviceProblem-solvingInterpersonal skillsOrganizational skillsCollaborationLeadershipAdaptabilityTime managementPresentation skills

Certifications

Advanced sales EOM sales certification