Senior Managed Services Engineer – Citrix
SHI International Corp.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Senior
Tech Stack
AWSAzureCitrixCloud
About the role
- Serve as a technical escalation point, assisting with complex troubleshooting and vendor coordination.
- Provide excellent customer service, engaging with customers on updates, incident responses, and needs assessment.
- Monitor, diagnose, and optimize system performance, standardizing processes with SOPs.
- Stay updated on industry trends and emerging technologies to enhance personal and professional growth.
- Mentor and train lower-tier engineering and service desk employees.
- Document work and contribute to a global knowledge base, ensuring effective incident management.
- Design and validate technical solutions, supporting network and infrastructure development.
- Manage and configure diverse platform infrastructures, applications, and collaboration tools.
- Lead IT and service improvement projects, collaborating with internal and external stakeholders.
Requirements
- Completed Bachelor’s Degree or relevant work experience required
- 5+ years of experience in a similar role
- 5+ years of experience working with cloud platform core services such as Azure/AWS Compute, Storage, Network, and Security
- Ability to travel 10%
- Ability to work flexible hours and holidays
- Willingness to obtain the following certifications within the first year of SHI employment: Citrix Certified Professional – Virtualization or Citrix Certified Professional - AppDS
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingsystem performance optimizationtechnical solution designnetwork developmentinfrastructure managementcloud platform servicesAzureAWSincident managementSOP standardization
Soft skills
customer servicementoringtrainingcollaborationcommunicationleadershipproblem-solvingflexibilitystakeholder engagementneeds assessment
Certifications
Bachelor's DegreeCitrix Certified Professional – VirtualizationCitrix Certified Professional - AppDS