Sheryl Sandberg & Dave Goldberg Family Foundation

Program Manager

• Own the systems that support all three — our CRM (HubSpot), our event platform operations, and the automations and communications that connect them.
• Set and enforce data governance standards across Programs and Partnerships, in partnership with the Director of Operations and VP of Programs.
• Own HubSpot end-to-end as our system of record — architecture, data model, and day-to-day administration.
• Own the partnerships pipeline infrastructure: deal stages, properties, reporting, and the automations that move partners from prospect to active engagement.
• Design workflows that support onboarding, engagement, and retention across all three audiences.
• Build and optimize automated communication journeys in HubSpot — lifecycle emails, triggered workflows, and drip sequences.
• Manage community service inboxes across all programs — defining escalation logic, maintaining the AI flows that handle routine requests, and responding when those flows can't.
• Own the reimbursement process for our volunteer leaders, improving the workflow as the program scales.

Program Operations Manager