Program Operations Manager

Sheryl Sandberg & Dave Goldberg Family Foundation

Manager of Programs Operations overseeing systems infrastructure for Lean In's programs. Collaborating with teams to enhance program effectiveness and operational efficiency.

Posted 5/27/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Own the systems that support all three — our CRM (HubSpot), our event platform operations, and the automations and communications that connect them.
Set and enforce data governance standards across Programs and Partnerships, in partnership with the Director of Operations and VP of Programs.
Own HubSpot end-to-end as our system of record — architecture, data model, and day-to-day administration.
Own the partnerships pipeline infrastructure: deal stages, properties, reporting, and the automations that move partners from prospect to active engagement.
Design workflows that support onboarding, engagement, and retention across all three audiences.
Build and optimize automated communication journeys in HubSpot — lifecycle emails, triggered workflows, and drip sequences.
Manage community service inboxes across all programs — defining escalation logic, maintaining the AI flows that handle routine requests, and responding when those flows can't.
Own the reimbursement process for our volunteer leaders, improving the workflow as the program scales.

Requirements

What you’ll need

4-6 years in operations, revenue operations, or systems-focused program roles, with clear ownership of CRM infrastructure in at least one prior role
HubSpot admin-level expertise (or comparable CRM experience with willingness to go deep on HubSpot): workflow automation, pipeline configuration, custom properties, segmentation, and reporting built from scratch
Proven ownership of data integrity end-to-end — clean records, reliable reporting, and the judgment to push back when requests would compromise either
Strong project management instincts — able to hold multiple workstreams at once, set clear milestones, and drive toward completion without heavy oversight
Hands-on experience with automation tools (Zapier, Make, or similar) and working fluency with LLMs for practical workflow applications
A systems thinker who designs infrastructure rather than workarounds, and who can explain technical decisions to non-technical stakeholders
Clear, warm communicator — comfortable writing a process doc, explaining a data model to a program lead, and saying "no, here's why" when a request would break the system
Deep commitment to gender equity and Lean In's mission

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with a 4% employer match
Generous paid time off
Additional benefits designed to support well-being and long-term success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM infrastructureworkflow automationpipeline configurationcustom propertiessegmentationreportingdata integrityproject managementautomation toolssystems thinking

Soft Skills

communicationproject management instinctsproblem-solvingstakeholder engagementdata explanationjudgmentcommitment to gender equitycollaborationadaptabilityprocess documentation