Sherweb

Sales

• Manage and oversee the sales activities of the Modern Work and Dynamics 365 teams, including setting and tracking sales targets, forecasting, pipeline management, and reporting
• Develop and implement effective sales strategies and tactics to increase market share, customer retention, and profitability
• Coach and mentor sales representatives to improve their skills, performance, and career development
• Establish and maintain strong relationships with key customers, partners, and vendors
• Analyze sales data and market trends to identify new opportunities, challenges, and best practices
• Ensure compliance with Sherweb's policies, procedures, and values

Sales Manager

Full-stack Engineer

• Propose, review and take ownership of technical designs at the EPIC level for Office Protect software
• Contribute to the standards and code review process of its development team
• Mentor developers 1 and developers 2 of its development team
• Ensures responsibility and delivery of RCA (root cause analysis) on request
• Applies knowledge of SDLC best practices and design patterns
• Contribute to the technological plan by executing the Product Owner’s vision for the products of his development team
• Identifies the elements of technical debt within its development team and contributes to their prioritization
• Maybe involved in the recruitment process and second stage technical interviews as standby interviewer
• Identifies opportunities, the latest innovative technologies and best practices as part of the technology watch of its development team.

Senior Full Stack Developer, C#

Business Development Rep

• Be an internal and external champion of Microsoft’s Azure platform.
• Work with the internal sales team to position and close deals related to Azure and associated services.
• Effectively communicate the value proposition Azure to MSPs and other channel partners.
• Coach and work with partners on how to position and succeed with Azure.
• Work with the GTM team to optimize sales for the product line and execute on important initiatives.
• Provide management with forecasts, insights and monitor the overall sales pipeline in 30/60/90-day cycles.
• Participate in the training required by the sales department.
• Other related tasks according to organizational needs.

Business Development Manager – Azure

Solutions Engineer

• Contribute to the growth of the business and sales by acting as a technical expert.
• Help analyze customer/partner needs and propose appropriate solutions.
• Assist the sales team during meetings or calls with customers and partners.
• Prepare and present technical propositions to clients (SoWs).
• Collaborate with internal technical teams, seeking their expertise as needed.
• Collaborate directly with Microsoft, seeking their expertise as needed.
• Prepare and present technical training to our Sales teams, clients and partners.
• Work with the extended GTM team to continually improve processes and maintain strong documentation.

Presales Solution Architect, Azure

Software Engineer

• Implement User Stories and bug work as part of the Development Sprints with the help of the development team
• Monitors the application and components of its team and reports any problems observed
• Participates in the Scrum activities of his development team
• Submits his code to the code review process of its development team and improves based on feedback
• Learns about code reviews from his development team
• Actively develops product knowledge skills
• Actively learn SDLC best practices and design patterns and their practical implementation

Developer I, C2 Software

Technical Product Manager

• Own and manage product roadmaps, backlogs, and priorities for cloud and platform products.
• Define and refine epics, features, and technical user stories in collaboration with technical and product teams.
• Act as the Product Owner in Agile delivery teams, participating in backlog refinement, planning, and reviews.
• Ensure products are designed for repeatability, scalability, and operational efficiency.
• Own and prioritize the backlog for internal DevOps, automation, orchestration, and platform services.
• Work with DevOps and SRE teams to evolve CI/CD pipelines, infrastructure automation, and self‑service capabilities.
• Promote Infrastructure as Code (IaC), reusable platform components, and standardized delivery patterns.
• Support platform reliability, scalability, observability, and operational readiness.
• Collaborate with Engineering teams to ensure requirements are technically feasible and well understood.
• Partner with Architecture teams to validate alignment with reference architectures and technical standards.
• Coordinate dependencies across multiple teams and platforms.
• Participate in proofs of concept (PoCs) and technical evaluations.

Technical Product Owner, Cloud Platforms

IT Support

• Define and maintain the enterprise architecture vision, principles, standards, and target-state roadmaps
• Ensure architectural alignment across applications, data, cloud platforms, integration, security, identity, and FinOps
• Establish and lead architecture governance forums and design review processes
• Actively participate in and represent Enterprise Architecture in key governance bodies
• Maintain current-state and future-state architecture documentation and artifacts
• Lead, mentor, and develop a team of architects
• Define roles, responsibilities, operating models, and career paths for architecture practice
• Foster a culture of architectural excellence, pragmatism, and delivery enablement
• Support delivery teams by providing clear architectural guardrails
• Act as a trusted advisor to senior leadership on technology strategy and investment decisions
• Provide architectural leadership for major initiatives including cloud modernization, data and analytics platforms, Identity and Access Management (IAM), AI enablement, and M&A
• Embed FinOps principles into architectural standards and solution designs
• Influence technology platform selection and strategic vendor partnerships

Head of Enterprise Architecture

DevOps Engineer

• Implement a proactive, resilient, and scalable approach to site reliability across all Sherweb platforms
• Shape how reliability is designed, governed, and sustained across systems
• Elevate reliability from reactive operations to an engineered discipline
• Ensure platforms operate predictably as Sherweb grows in scale, complexity, and customer impact
• Act as a principal-level technical leader across IT Operations
• Set reliability direction and drive consistency through technical authority, influence, and partnership
• Serve as a technical counterpart to senior engineering, infrastructure, and platform leaders
• Define and evolve reliability standards across platforms and services
• Establish a shared reliability language and expectations across IT Operations Teams
• Drive consistency in monitoring and operational practices across services, systems and platforms
• Influence system and operational design to improve reliability, availability and resilience
• Drive the reduction of operational toil through automation, AI, platform capabilities, and repeatable operational patterns
• Improve end to end observability and system understanding
• Enable teams to take end to end ownership of platform reliability
• Partner closely with infrastructure and platform teams to ensure access, tooling, and visibility support full operational ownership
• Act as a reliability advocate and technical advisor during operational reviews, incident learning, and platform evolution
• Partner closely with DevOps teams to implement reliability and observability as code

Site Reliability Principal Specialist, IT Operations

• Develop a network of contacts to attract new clients, research new market opportunities and drive growth
• Offer strategies that are designed to reach specific objectives regarding revenue, recruitment and partner activation
• Contributing to the development and execution of customer and sub-reseller recruitment campaigns
• Identifying growth opportunities and creating and executing appropriate action plans
• Travel to meet with partners and represent SherWeb at tradeshows and fairs (up to 50% of your time)
• Perform other related tasks based on the needs of the organization and evolution of the role.

Business Development Manager

Bilingual

• Provide technical support by phone, email, and remote sessions; diagnose and resolve technical issues across the SBC portfolio
• Guide customers through service configuration, deployment, integrations, and incident recovery
• Collect and analyze diagnostic data (logs, traces, system outputs) to identify root causes
• Document troubleshooting steps, escalation details, and customer interactions thoroughly in the ticketing system
• Collaborate with peers, developers, and vendors to resolve issues, escalate cases, and maintain effective lines of communication
• Own our knowledge base library by ensuring articles are accurate and updated and create new content to reflect evolving products and procedures
• Review resolved cases to identify improvement opportunities and reduce recurring escalations
• Maintain technical expertise through certifications, vendor-led training, and roadmap awareness; share updates with the team
• Stay aligned with Product by tracking new add-on availability, product launches, and feature releases in our licensing portal; raise and follow up on feature requests that impact customers
• Contribute to internal projects to improve SBC support processes, tools, and documentation
• Develop training content (e.g., investigation guides, product-specific procedures) and support the Training team in building assessments
• Foster a culture of learning by presenting ‘Today I Learned’ segments during team meetings and sharing relevant product updates
• Train and onboard new team members, providing guidance as they ramp up
• Carry out all other related tasks per the job’s evolution and departmental needs.