Sherweb

Agent

• Coordinate the creation of product offers and ensure all required parameters are captured accurately.
• Request and coordinate product name and description translations.
• Maintain product pricing across internal platforms and price lists.
• Coordinate price changes for product catalogs and subscriptions.
• Update pricing documentation and quote tools.
• Request the creation of discounts, promotions, and promo codes.
• Act as a liaison between Product, Sales, Billing, and Operations teams.
• Investigate and resolve discrepancies related to products, billing, and customer incidents.
• Support manual usage reconciliations, quantity uploads, and data mappings.
• Identify operational inefficiencies and contribute to the automation and optimization of recurring processes.
• Participate in product go-to-market execution and operational readiness activities.

Product Agent

Sales

• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives
• Provide training on our products and platform, along with onboarding and sales support to both new and existing customers
• Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings
• Provide pre- and post-sales support
• Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions
• A strong focus on first contact resolution and problem solving in a timely manner
• Handling and taking ownership of internal requests and processes, on behalf of our customers
• Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities

Sales Agent – Central & West Coast

• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives;
• Provide training on our products and platform, along with onboarding and sales support to both new and existing customers;
• Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings;
• Provide pre- and post-sales support;
• Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions;
• A strong focus on first contact resolution and problem solving in a timely manner;
• Handling and taking ownership of internal requests and processes, on behalf of our customers.
• Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to help identify needs and growth opportunities.

Sales Agent

Software Engineer

• Propose, review and take ownership of technical designs up to the functionality.
• Contribute to the code review of its development team in a meaningful way with a visible impact.
• Contribute to the resolution of technical debt within its development team.
• Mentor developers 1 of your development team.
• Implement User Stories and bug work autonomously.
• Understand the SDLC best practices and design patterns.
• Contribute to the Scrum ceremonies of your development team.
• Provide support to operational teams for product issues raised in escalation.

Product Agent

Sales Agent – Central & West Coast

Sales Agent

Software Developer II