Oversee the end-to-end revenue lifecycle across profit centers including Association/Organizer, Exhibitor, Exhibits, Logistics, and Audio Visual (AV).
Lead and manage Revenue Operations/Billing, Cash Application, and Accounts Receivable teams.
Develop and monitor KPI dashboards and reporting packages (order-to-invoice cycle time, invoice accuracy rates, DSO by profit center, CEI, write-off percentages and trends).
Own the Revenue Assurance framework by reconciling billed, collected, and recognized revenue and reviewing discounts, adjustments, and credit memos for compliance.
Partner with Sales and Exhibitor Services to resolve escalated billing and collection issues.
Deliver communication and reporting to the CFO, CEO, EVP of Sales, COO, and profit center leaders on revenue performance, risks, and opportunities.
Partner with IT/ERP teams to optimize revenue cycle workflows, automation, and reporting capabilities.
Ensure revenue recognition aligns with GAAP and company policies.
Mentor and develop a high-performing revenue operations team, instilling a culture of accountability, accuracy, and service orientation.
Optimize the order-to-cash process for accuracy, timeliness, and customer satisfaction.
Requirements
Progressive experience in revenue operations, billing, or AR management, ideally in service-based or project-driven industries (tradeshow, events, logistics, or professional services strongly preferred).
Demonstrated experience leading teams across multiple revenue streams or profit centers.
Solid knowledge of GAAP revenue recognition standards.
ERP and BI/reporting system expertise (experience with Sage, NetSuite, Salesforce, or equivalent).
Strong command of AR/collections best practices and metrics.
Advanced Excel/financial modeling skills; dashboard and KPI reporting experience.
Comfort with ERP integrations, workflow automation, and financial systems.
Proven ability to manage across multiple stakeholders and departments, balancing financial accuracy with relationship management.
Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
Excellent organizational and project management skills; ability to prioritize under tight deadlines.
Clear and concise communicator, both written and verbal, with the ability to present to executive leadership.
Bachelor’s degree in a related field; relevant experience may be substituted for formal education.