Shepard

Operations

• Serve as the strategic owner of digital event solutions.
• Design scalable digital solutions, establish pricing and vendor models, ensure profitable delivery of digital products.
• Provide onsite support for digital and hybrid events.
• Collaborate with operations and project teams to ensure readiness and seamless execution of digital components.
• Partner with Finance, Procurement, Operations, and Sales to align digital offerings.

Manager, Digital Operations

Compliance

• - Develop and implement safety programs covering operations, warehouses, office environments, driver safety, contractor management, and emergency preparedness.
• - Ensure compliance with OSHA, DOT/FMCSA, and all applicable safety regulations.
• - Create, maintain, and update Safety Manual, Standard Operating Procedures (SOPs), and written safety programs.
• - Conduct facility audits and inspections; monitor corrective action completion.
• - Track safety metrics (incident rates, near-misses, workers' compensation costs, training completion)
• - Develop a quarterly safety performance dashboard for leadership review.
• - Stay current on regulatory changes and adapt programs accordingly.
• - Oversee companywide DOT/FMCSA compliance, including driver qualification files, vehicle inspections, and reporting.
• - Ensure fleet safety standards and accident investigation procedures.
• - Oversee fleet program in partnership with Operations leadership.
• - Oversee incident reporting system and ensure accurate, timely documentation.
• - Lead investigation of serious injuries, near-misses, and property damage using root cause analysis.
• - Develop and track corrective actions to prevent recurrence.
• - Conduct trend analysis to identify patterns and prioritize prevention efforts.
• - Manage serious incident response, including executive notification, client communication, and regulatory reporting.
• - Partner with Human Resources: Collaborate with HR on accommodation requests and conduct feasibility reviews in the ADA interactive process, and integrate safety into hiring and onboarding.
• - Support Operations Leadership: Daily safety execution, leadership development for managers/supervisors, operational process integration.
• - Collaborate with Client Services: Respond to RFP safety requirements, develop client safety documentation, and support client safety audits.
• - Coordinate with Finance/Procurement: Budget management, insurance carrier partnerships, vendor/contractor safety standards.
• - Work with Facilities: Building safety, emergency action plans, ergonomic workspace standards.
• - Design and deliver safety training for all employees: new hire orientation, role-specific training, specialized certifications (forklift, aerial lift, first aid/CPR), leadership training, and annual refreshers.
• - Maintain OSHA certification
• - Communicate safety performance through newsletters, meetings, reports, and dashboards.
• - Develop and maintain a safety champions network across departments and locations.
• - Supervise, coach, and develop Safety Coordinators and other safety staff as the department grows.
• - Build internal safety capability across the organization through training and mentorship.
• - Conduct enterprise-wide risk assessments, identifying hazards across all functions and locations.
• - Benchmark safety performance against industry standards and pursue continuous improvement.
• - Recommend safety investments with clear business justification and ROI analysis.
• - Represent company safety capabilities in client meetings, RFPs, and industry forums.
• - Build and maintain relationships with insurance carriers, regulatory agencies, trade associations, and industry peers.

Manager, Safety and Compliance

Ecommerce

• Lead, mentor, and develop the eCommerce Specialist(s), ensuring high performance and professional growth.
• Oversee daily operations of Shepard’s eCommerce platforms, with an emphasis on Salesforce-based systems.
• Monitor platform performance, identify improvement opportunities, and coordinate system enhancements.
• Ensure all event-specific configurations (catalogs, deadlines, promotions) are accurate and delivered on time.
• Provide reporting and insights to leadership to guide strategic decisions.
• Resolve escalated customer or technical issues and partner with IT on system improvements.
• Support testing and implementation of new features, upgrades, and digital capabilities.

eCommerce Manager

Sales

• The National Sales Manager is responsible for building strong customer and stakeholder relationships.
• Driving revenue growth and converting leads to ensure overall customer satisfaction.
• Collaborating with the Sales leadership team and cross-functional partners to support strategic initiatives.
• Maintaining current knowledge about industry developments, competitors, and market trends.
• Growing booked business by 10% annually and achieving annual sales revenue of four million or greater.
• Representing the company at industry events, conferences, and trade shows.
• Actively engaging with customers year-round to ensure consultative sales approach.
• Maintaining all required sales reporting and performance benchmarks via Salesforce.

National Sales Manager

• The National Sales Manager is responsible for building strong customer and stakeholder relationships
• Driving revenue growth, converting leads, and ensuring overall customer satisfaction
• Works collaboratively with the Sales leadership team and cross-functional partners to support strategic initiatives
• Expected to exercise sound discretion and independent judgment in the performance of essential job duties
• Collaboratively plan and execute the sales process through discovery, consultation, and engagements
• Collaborate with the Senior Director to implement and follow a plan to solicit new business
• Maintain current knowledge about industry developments, competitors, and market trends
• Grow booked business by 10% on an annual basis
• Cultivate relationships and secure business with event organizers of trade shows, conventions, and corporate meetings
• Target business with a value of five-hundred thousand dollars or greater
• Achieve and maintain annual sales revenue of four million or greater
• Represent Shepard at industry events, conferences, and trade shows to promote brand awareness and generate leads
• Collaborate with Sales leadership to develop and deliver professional proposals and presentations

Customer Support

• - Execute customer experience initiatives that improve organizer and exhibitor satisfaction and loyalty.
• - Manage CX-related projects, including surveys, feedback programs, and communication plans.
• - Support the development and rollout of standardized processes and resources for customer-facing teams.
• - Collaborate with internal departments (Sales, Exhibitor Services, Operations, and Business Solutions) to ensure alignment and consistency in service delivery.
• - Monitor and report on CX KPIs, providing actionable insights and recommendations.
• - Assist in the implementation of digital tools and platforms (e.g., Marketing Cloud) to enhance customer engagement.
• - Coordinate content and communication for customer experience programs, ensuring clarity and responsiveness.
• - Serve as a point of contact for cross-functional teams on CX-related initiatives.
• - Identify opportunities for continuous improvement based on customer feedback and data analysis.

Customer Experience Specialist

Designer

• Create, review, and export large-format graphics files in accordance with client specifications and production standards, ensuring graphics are print-ready for show site.
• Conduct thorough proofreading and review of design layouts to ensure accuracy, consistency, and adherence to company and client branding standards. Verify color profiles, resolution, and image quality to meet printing requirements.
• Collaborate with team members to ensure designs align with client needs. Work with the production team to confirm files are correctly prepared for printing and shipping.
• Understand and work with various file formats (Vector, PDF, and Raster) to prepare and troubleshoot files.
• Collaborate with Account Executives and clients to secure timely approvals of graphics proofs, adjusting as needed to meet production requirements and deadlines.
• Maintain a strong understanding of oversized print production processes, including color management, material selection, and printing techniques, to uphold design integrity and quality in accordance with company structural and graphic standards.

Manager, Digital Operations

Manager, Safety and Compliance

eCommerce Manager

National Sales Manager

National Sales Manager

Customer Experience Specialist

Part-Time Design Production Coordinator