Shepard

Operations

• Serve as the strategic owner of digital event solutions.
• Design scalable digital solutions, establish pricing and vendor models, ensure profitable delivery of digital products.
• Provide onsite support for digital and hybrid events.
• Collaborate with operations and project teams to ensure readiness and seamless execution of digital components.
• Partner with Finance, Procurement, Operations, and Sales to align digital offerings.

Manager, Digital Operations

Compliance

• - Develop and implement safety programs covering operations, warehouses, office environments, driver safety, contractor management, and emergency preparedness.
• - Ensure compliance with OSHA, DOT/FMCSA, and all applicable safety regulations.
• - Create, maintain, and update Safety Manual, Standard Operating Procedures (SOPs), and written safety programs.
• - Conduct facility audits and inspections; monitor corrective action completion.
• - Track safety metrics (incident rates, near-misses, workers' compensation costs, training completion)
• - Develop a quarterly safety performance dashboard for leadership review.
• - Stay current on regulatory changes and adapt programs accordingly.
• - Oversee companywide DOT/FMCSA compliance, including driver qualification files, vehicle inspections, and reporting.
• - Ensure fleet safety standards and accident investigation procedures.
• - Oversee fleet program in partnership with Operations leadership.
• - Oversee incident reporting system and ensure accurate, timely documentation.
• - Lead investigation of serious injuries, near-misses, and property damage using root cause analysis.
• - Develop and track corrective actions to prevent recurrence.
• - Conduct trend analysis to identify patterns and prioritize prevention efforts.
• - Manage serious incident response, including executive notification, client communication, and regulatory reporting.
• - Partner with Human Resources: Collaborate with HR on accommodation requests and conduct feasibility reviews in the ADA interactive process, and integrate safety into hiring and onboarding.
• - Support Operations Leadership: Daily safety execution, leadership development for managers/supervisors, operational process integration.
• - Collaborate with Client Services: Respond to RFP safety requirements, develop client safety documentation, and support client safety audits.
• - Coordinate with Finance/Procurement: Budget management, insurance carrier partnerships, vendor/contractor safety standards.
• - Work with Facilities: Building safety, emergency action plans, ergonomic workspace standards.
• - Design and deliver safety training for all employees: new hire orientation, role-specific training, specialized certifications (forklift, aerial lift, first aid/CPR), leadership training, and annual refreshers.
• - Maintain OSHA certification
• - Communicate safety performance through newsletters, meetings, reports, and dashboards.
• - Develop and maintain a safety champions network across departments and locations.
• - Supervise, coach, and develop Safety Coordinators and other safety staff as the department grows.
• - Build internal safety capability across the organization through training and mentorship.
• - Conduct enterprise-wide risk assessments, identifying hazards across all functions and locations.
• - Benchmark safety performance against industry standards and pursue continuous improvement.
• - Recommend safety investments with clear business justification and ROI analysis.
• - Represent company safety capabilities in client meetings, RFPs, and industry forums.
• - Build and maintain relationships with insurance carriers, regulatory agencies, trade associations, and industry peers.

Manager, Safety and Compliance

Ecommerce

• Lead, mentor, and develop the eCommerce Specialist(s), ensuring high performance and professional growth.
• Oversee daily operations of Shepard’s eCommerce platforms, with an emphasis on Salesforce-based systems.
• Monitor platform performance, identify improvement opportunities, and coordinate system enhancements.
• Ensure all event-specific configurations (catalogs, deadlines, promotions) are accurate and delivered on time.
• Provide reporting and insights to leadership to guide strategic decisions.
• Resolve escalated customer or technical issues and partner with IT on system improvements.
• Support testing and implementation of new features, upgrades, and digital capabilities.

eCommerce Manager

Sales

• The National Sales Manager is responsible for building strong customer and stakeholder relationships.
• Driving revenue growth and converting leads to ensure overall customer satisfaction.
• Collaborating with the Sales leadership team and cross-functional partners to support strategic initiatives.
• Maintaining current knowledge about industry developments, competitors, and market trends.
• Growing booked business by 10% annually and achieving annual sales revenue of four million or greater.
• Representing the company at industry events, conferences, and trade shows.
• Actively engaging with customers year-round to ensure consultative sales approach.
• Maintaining all required sales reporting and performance benchmarks via Salesforce.

National Sales Manager

• The National Sales Manager is responsible for building strong customer and stakeholder relationships
• Driving revenue growth, converting leads, and ensuring overall customer satisfaction
• Works collaboratively with the Sales leadership team and cross-functional partners to support strategic initiatives
• Expected to exercise sound discretion and independent judgment in the performance of essential job duties
• Collaboratively plan and execute the sales process through discovery, consultation, and engagements
• Collaborate with the Senior Director to implement and follow a plan to solicit new business
• Maintain current knowledge about industry developments, competitors, and market trends
• Grow booked business by 10% on an annual basis
• Cultivate relationships and secure business with event organizers of trade shows, conventions, and corporate meetings
• Target business with a value of five-hundred thousand dollars or greater
• Achieve and maintain annual sales revenue of four million or greater
• Represent Shepard at industry events, conferences, and trade shows to promote brand awareness and generate leads
• Collaborate with Sales leadership to develop and deliver professional proposals and presentations