Shepard

General

• Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.
• Enter and update exhibitor orders, payments, and account information in company systems.
• Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.
• Interpret exhibitor manuals, order forms, and event documentation to assist customers.
• Provide remote support to on‑site teams during active events as assigned.
• Assist with basic freight, payment, and order verification questions.
• Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations.
• Participate in required training and development activities.
• Perform other related duties as assigned.

Exhibitor Services Specialist

• Serve as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of services
• Manage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathy
• Provide proactive, consultative guidance to exhibitors regarding service options, pricing, and logistical best practices
• Support exhibitors through on-site order entry, product and service education, and troubleshooting
• Calculate and communicate material handling and outbound shipping charges
• Enter exhibitor data, order updates, and billing information accurately in Salesforce and related systems
• Pack and unpack show site equipment, maintaining clean and organized service desk and supply inventory
• Perform service desk functions including real-time order processing, payment collection, and invoice auditing
• Communicate complex logistical requirements in accessible, customer-friendly terms
• Ensure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycle
• Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution
• Demonstrate adaptability, composure, and collaboration during live event operations

Exhibitor Services Specialist – On-Site

• Assist with executing all Exhibits Support processes, including but not limited to:
• Ancillary order placement, documentation, and tracking
• Management order updating
• Creation of management orders with only standards and limited project scope
• Conduct online portal (OLP), Salesforce, and spreadsheet audits
• Assist with general Exhibits email inquiries and shared email box management.
• Process standard non-graphic accessories orders as needed.
• Pull reports as required from sources including but not limited to Salesforce, OLP, and OE.
• Assist with summarizing and analyzing expenses and expense reporting.
• Develop and implement targeted email communications to effectively promote Exhibits items.
• Organize spreadsheet data, including show updates, while overseeing Salesforce data entry and management.
• Capture meeting discussions by accurately notating comprehensive recaps.

Exhibitor Services Specialist

Exhibitor Services Specialist – On-Site

Part-Time Exhibits Specialist