Customer Support Analyst
SHAZAM Network - ITS, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Des Moines • Iowa • Oklahoma • United States
Visit company websiteExplore more
Salary
💰 $48,600 - $63,400 per year
About the role
- Assist the customer in using the systems to solve problems.
- Offer enhancement requests when certain issues cannot be resolved by the current system.
- Communicate proper expectations with the customers on problem resolution.
Requirements
- Minimum of three years experience in roles involving customer service, client support, or frontline operations within the banking industry is required.
- Experience in partnering with financial clients to resolve technical or service‑related issues preferred.
- Experience with a customer ticket tracking software preferred.
- Proficient in Microsoft Office Suite, including Teams.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceclient supportproblem resolutiontechnical issue resolution
Soft Skills
communicationexpectation management