SharkNinja

Senior Manager – 3PL, Parcel Carrier

SharkNinja

full-time

Posted on:

Location Type: Hybrid

Location: United Kingdom

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Job Level

Senior

Tech Stack

ERP

About the role

  • Manage day-to-day relationships with parcel carriers across UK and Europe
  • Lead carrier selection, onboarding, and offboarding processes
  • Develop and execute parcel carrier strategy aligned with business objectives
  • Monitor market trends, capacity, and service offerings to optimize carrier mix
  • Track and report carrier KPIs including on-time delivery, claims, damage rates, and service exceptions
  • Oversee daily operations of 3PL-managed distribution centers, ensuring efficient inbound, storage, outbound, and returns processing.
  • Serve as the primary point of contact between the company and third-party logistics providers.
  • Ensure operational processes are aligned with company standards, compliance requirements, and customer service expectations.
  • Define, monitor, and report on operational KPIs such as on-time shipping, order accuracy, inventory accuracy, dock-to-stock time, and cost per order.

Requirements

  • Bachelor’s degree in Supply Chain, Logistics, Operations Management, or a related field; MBA or advanced degree is a plus.
  • 7+ years of experience in logistics or warehouse operations, including significant experience managing 3PL partners.
  • Proven success in managing budgets, vendor relationships, and large-scale logistics operations.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Experience with WMS, TMS, and ERP systems; proficiency with Excel and logistics analytics tools.
  • Excellent leadership, communication, and collaboration skills.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
Benefits
  • Competitive health insurance
  • Retirement plans
  • Paid time off
  • Employee stock purchase options
  • Wellness programs
  • Flexible work schedule to accommodate virtual meetings with other regions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics managementparcel carrier strategyKPI tracking3PL operationsbudget managementvendor relationship managementdata analysisproblem-solvinginventory accuracyorder accuracy
Soft Skills
leadershipcommunicationcollaborationanalytical skillsproblem-solving skillsprioritizationadaptabilitydecision-makingcustomer servicerelationship management
Certifications
Bachelor’s degree in Supply ChainBachelor’s degree in LogisticsBachelor’s degree in Operations ManagementMBA or advanced degree