SharkNinja

Manager

• Lead End-to-End Transportation Operations: Manage and optimize all North America outbound freight for both DTC and B2B customers, ensuring on-time, damage-free, and cost-effective delivery performance.
• Drive DTC Parcel Excellence: Champion best-in-class order-to-porch delivery through parcel network optimization, last-mile carrier innovation, and proactive exception management.
• Optimize B2B Retail Freight: Oversee full-truckload (TL), less-than-truckload (LTL), and intermodal freight to retail distribution centers. Partner with Order Management, Vendor Compliance, and Commercial to ensure high compliance with routing guides and OTIF (On-Time, In-Full) standards.
• Intra-Warehouse Freight Coordination: Manage inter-facility transfers supporting balanced inventory, multi-node fulfillment, and network agility.
• Carrier Strategy & Negotiation: Build and manage strategic carrier partnerships. Lead rate negotiations, bid events, and quarterly business reviews to drive continuous improvement in cost and performance.
• Cost & Service Optimization: Utilize data and analytics to balance cost, speed, and reliability. Continuously refine mode mix, carrier allocation, and service levels to achieve lowest total landed cost.
• Performance Management: Develop and own transportation KPIs, including on-time delivery, cost per unit shipped, carrier scorecards, and transit time metrics. Deliver monthly executive reporting with clear insights and actions.
• Technology & Innovation: Partner with IT, 3PLs, and parcel providers to enhance efficiency with technology-driven solutions—including TMS functionality, freight visibility, yard/dock management, automation, and parcel optimization tools.
• Cross-Functional Collaboration: Partner with Warehousing, Planning, Consumer Experience, Order Management and Commercial teams to align supply chain performance with business objectives and customer expectations.
• Team Leadership: Build, coach, and inspire a high-performing transportation team. Foster a culture of accountability, collaboration, and continuous improvement.

Senior Manager, Transportation

Project Manager

• Manage planning, execution, and delivery of assigned projects, ensuring alignment with timelines, budgets, and organizational priorities.
• Collaborate with logistics, order management, planning, commercial, and technology teams to improve processes and support Retail and Direct-to-Consumer (DTC) operations.
• Assist in initiatives that enhance consumer experience across eCommerce platforms and fulfillment networks.
• Build strong working relationships with internal teams to ensure project objectives are met.
• Support identification of risks and assist in implementing mitigation plans; help guide teams through process changes.
• Track project KPIs, prepare status updates, and provide insights to senior team members for decision-making.
• Contribute to process improvement initiatives and adoption of best practices in project management.

Project Manager – Global Operations

Procurement

• Lead end-to-end strategic sourcing processes across high-value, complex indirect categories.
• Manage sourcing projects from opportunity assessment through to contract execution.
• Build a pipeline of sourcing opportunities and manage actions to achieve savings target timelines.
• Negotiate terms, pricing, and service level agreements with suppliers.
• Collaborate with Legal teams to manage contractual and operational risks.
• Lead end-to-end sourcing initiatives, including RFx development, bid evaluations, negotiations, and contract execution.
• Deliver year-over-year cost savings, cost avoidance, and value improvements through commercial negotiations, process efficiencies, and demand management.
• Partner closely with business units (e.g., IT, HR, Marketing, Legal, Finance) to understand sourcing needs and priorities.
• Act as a trusted advisor, providing procurement guidance and market insights to support decision-making.
• Build and maintain strong internal relationships across the organization.
• Identify cost savings and cost avoidance opportunities without compromising quality or performance.
• Track and report on procurement performance metrics, including savings, compliance, and efficiency improvements.

Strategic Sourcing Director – Indirect Procurement

Artificial Intelligence

• Create easy-to-use self-service journeys such as:
• Virtual agents and chatbots that resolve issues on first contact.
• Interactive troubleshooting guides with video, images, and AI-powered prompts.
• Automated product registration and warranty processes that reduce contact.
• Eliminate friction before it reaches an agent by predicting consumer needs and proactively solving them.
• Deliver AI tools that help agents work faster and more effectively:
• Real-time suggested responses in chat, email, and voice.
• Instant knowledge retrieval, surfacing the right answer in seconds.
• Automated call summarization and recommended next-best-actions.
• Provide supervisors with live dashboards showing agent performance, consumer sentiment, and service outcomes.
• Automate repetitive back-office processes such as refunds, replacements, and case routing.
• Apply a Track–Evaluate–Design–Build–Release–Learn cycle to continuously improve consumer and agent journeys
• Focus measurement on outcomes that matter: Effort, NPS, CSAT, resolution times, containment, and escalation rates.
• Work closely with partners the Global Digital Technology team to deliver rapid, iterative improvements.
• Partner with operations, training, and development teams to embed solutions.
• Influence senior leaders by using data and real-world examples to show impact.

CX Technology Lead – Self Service, AI & Automation

Sales

• Retail Sales Analysis - Analyze retailer POS sales, shipment data, and consumer lift metrics to identify trends, gaps, and growth opportunities across SharkNinja’s product portfolio.
• Category & Customer Insights - Serve as the internal expert on category performance, pricing, promotions, and competitive positioning. Present insights to drive strategic decisions and support sell-in stories.
• Retailer Engagement - Build and maintain strong relationships with buyers at key Midwest accounts. Deliver compelling presentations using syndicated and shopper data.
• Sales Strategy Development - Identify opportunities to expand distribution, shelf space, and promotional presence. Develop sales stories that differentiate SharkNinja from competitors.
• Forecasting Support - Collaborate with Sales Operations Managers, demand planning teams to align forecasts with market trends and retailer performance. Communicate risks and opportunities clearly.
• Cross-Functional Collaboration - Represent the voice of the customer in internal meetings, influencing product development, marketing, and supply chain decisions.
• Ad Hoc Sales Support - Quickly assess business questions and determine the data needed to provide clear, actionable recommendations.

Commercial Sales Analyst

Operations

• Become a leading resource on customer specific needs and requirements while providing timely communication to both the account and company ensuring you meet the needs and requirements of both.
• Quickly develop a working knowledge of the kitchen and floor care business from both a product and consumer basis for our product and our competitions
• Partner with cross functional internal Kohl’s team to coordinate and build customer presentations, monthly business reviews, weekly flash reports and monthly consensus deck.
• Work very closely with customer demand planning teams, sales operations manager and sales director on all aspects of forecasting, inventory planning, orders, and supply chain management.
• Pull weekly/monthly business reporting documents identifying any call to action or highlights.
• Provide deep dive analysis into key operational/sales performance metrics.
• Ad Hoc Analysis – Ability to quickly process situations and determine what information/data is required to generate actionable insights
• Coordinate customers’ domestic/import orders with supply chain both in planning and availability dates
• Maximize customer orders and fill rate while partnering with our internal Operations team.
• Input the forecast in SFO and update Data Governance new additions and updated price lists to SFO.
• Input confirmed promotional plans into forecasting system and partner with team on spend management tactics
• Lead weekly meetings with customers’ replenishment/planning teams to review recent results and confirm changes that have affected positively and negatively the sales.

Operations Analyst

Ecommerce

• Take on the ownership of all D2C merchandising activities for SharkNinja brands
• Oversee planning and implementation of new product launches, digital promotional activity, and pricing strategies
• Ensure best-in-class digital content is presented across D2C websites, aligned with brand guidelines and consumer needs
• Optimise onsite category and product pages for sales and conversion rate, driving organic visibility, traffic, and sales growth
• Lead SEO strategy and execution: optimize onsite content, product listings, and site structure to maximize organic visibility, traffic, and conversions
• Identify trading risks and opportunities, taking proactive action and communicating insights to the wider business
• Report on website performance, analyse data, and implement strategies that deliver measurable improvements
• Collaborate with wider Central/EMEA cross-functional teams to implement trade plans, best practices, and introduce innovative new site features

Ecommerce Merchandising Manager

SEO Marketing

• Manage & execute account set ups for all new product (NPD) and assortment changes for key accounts, including setup sheets & routing of visual content (gallery images, video, A+ premium), ensuring that content is best-in-class and optimized for conversion
• Lead end-to-end variation strategy for all SKUs in assortment
• Project manage all elements needed to support SKUs in digital retail, including marketing content, digital content including landing pages, display banners and all other forms of retailer creative
• Monitor digital shelf trends, share of voice, and conversion rate trends
• Conduct, develop, and implement SEO strategies
• Challenge retailer limitations to improve the way SharkNinja appears on the digital shelf to clearly differentiate and bring forward RTB in a clear way throughout digital shelf communication
• Develop & optimize brand store layout

Digital Content & SEO Specialist

Director

• Develop and lead the North American trade merchandising strategy aligned with brand, commercial, and retailer-specific objectives
• Translate brand campaigns into in-store experiences that drive incremental sales and long-term brand equity
• Lead the development of merchandising programs for both innovation launches and core SKUs, with focus on impact and scalability
• Serve as the internal subject matter expert on in-store conversion and merchandising best practices across all North American retail channels
• Serve as the key merchandising liaison with top national and regional retailers across the U.S. and Canada
• Partner with sales teams to pitch and secure incremental in-store opportunities, including off-shelf displays, seasonal placements, and endcap takeovers
• Build collaborative partnerships with retailer marketing teams to co-develop merchandising programs
• Conduct regular field visits and retail audits to assess execution, gain competitive insights, and identify improvement opportunities
• Work with brand and marketing teams to ensure alignment between national campaigns and in-store execution
• Collaborate with Global Retail Excellence team to ensure flawless execution of merchandising programs across regions
• Own and manage the North American trade merchandising budget, ensuring efficient use of resources and strong ROI
• Lead agency and vendor relationships to produce and distribute merchandising materials, including negotiating contracts and service-level agreements
• Ensure compliance with retail guidelines and operational execution within all merchandising programs
• Define KPIs and track performance of merchandising activities against commercial and brand goals
• Leverage sales data, shopper insights, and post-program analysis to optimize future initiatives
• Build and present quarterly reports to senior leadership highlighting program impact, trends, and key opportunities
• Build and lead a high-performing merchandising team with a focus on strategic thinking, operational excellence, and cross-functional collaboration
• Foster a performance-driven culture with clear accountability and professional development opportunities

Director, Trade Merchandising

Sales Operations Manager

• The Sales Operations Manager (Costco) is the primary resource for operational functions associated with driving revenue and margin for assigned retail accounts. Key functions will include demand planning, inventory management, purchase order execution, POS & trend analysis, trade spend management and daily monitoring of overall business trends and operational performance. The Sales Operations Manager plays an important role monitoring real time business issues, interpreting data and suggesting immediate action plans to address issues or take advantage of opportunities. The Sales Operations Manager will work with Shark/Ninja internal cross functional resources to ensure business issues are communicated and acted upon in a timely manner as well as with direct account contacts. Serve as a key liaison between the Costco customer and SharkNinja’s internal teams by understanding account-specific needs, ensuring alignment with internal goals, and driving timely and effective communication
• Own long-term forecasting (12–18 months), sales flow, and inventory planning by collaborating with demand planning, operations, and sales teams to mitigate stock risk—especially around critical high-velocity tentpole events
• Manage forecasting systems (SFO), including updates to inventory flows, promotional plans, pricing, and data governance for both new and existing SKUs
• Coordinate Supply Chain, Strategic Sales, and Demand Planning teams to track and evaluate promotional performance, recalibrate forecasts, and develop future shipment strategies
• Partner with Strategic Sales and Analytics to provide channel-specific promotional guidance and ensure alignment between national and account-level initiatives
• Support trade-spend optimization efforts and drive healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITA goals
• Contribute to sales strategy development and execution to drive revenue and market penetration, while continuously analyzing sales and operational performance for insights and improvement
• Lead weekly customer meetings and provide timely financial updates, ad-hoc reporting, and standardized business reviews - deliver clear, data-driven insights that guide decision-making
• Assist in building presentations and strategic decks for internal and customer-facing needs, while maintaining a strong working knowledge of key categories and competitive landscape
• Innate curiosity and desire to find creative solutions