SharkNinja

Sales Operations Manager

• Serve as the primary operational lead for Amazon Canada, owning demand planning, inventory health, purchase order execution, POS and trend analysis, and trade spend performance.
• Monitor real-time business performance, identify material risks or opportunities, and recommend data-driven action plans to drive results.
• Act as a trusted advisor to Sales Directors and Account Teams by providing forward-looking insights and scenario-based recommendations.
• Lead cross-functional forecasting, inventory planning, and order management processes in partnership with Sales, Demand Planning, and Supply Chain teams.
• Ensure accurate forecasting inputs within SFO, including new item setup, pricing updates, and data governance standards.
• Partner with customer demand planning and replenishment teams to align forecasts, service-level expectations, and inventory strategies.
• Oversee coordination of domestic and import orders, managing availability timelines and mitigating supply risks.
• Own weekly, monthly, and quarterly business reporting, highlighting key trends, risks, and calls to action.
• Deliver monthly financial updates and conduct deep-dive analyses into sales performance, margin, inventory productivity, and promotional effectiveness.
• Track and evaluate promotional performance versus expectations and collaborate with analytics partners to inform future shipment and inventory strategies.
• Partner with Account Management and Finance teams to plan, manage, and optimize trade spend investments.
• Input and maintain confirmed promotional plans within forecasting systems to ensure accurate demand signals.
• Evaluate return on investment for promotions and provide leadership with actionable insights.
• Develop deep expertise in customer-specific requirements, processes, and systems, serving as a key point of escalation and influence with regards to forecast, orders and inventory.
• Lead regular inventory and replenishment discussions with customer teams, driving alignment and accountability.
• Collaborate with the extended Amazon team to develop customer-facing materials, including weekly flash reports, monthly business reviews, consensus decks, and executive presentations.
• Ensure timely communication and alignment across internal teams to drive execution excellence.

Senior Sales Operations Manager

Director

• Lead SharkNinja’s Front-End Innovation team, responsible for driving concept creation, design storytelling, and early platform exploration across all product categories.
• Inspire a team of Industrial Designers and Product Design Engineers to generate physical and visual prototypes that sell ideas and excite cross-functional partners and senior executives.
• Be a design storyteller—capable of pitching future-focused concepts in a way that connects emotionally and drives alignment across the business.
• Champion a studio culture that blends hands-on making, iterative sketching, advanced prototyping, and bold thinking grounded in technical feasibility.
• Partner with Mechanical Engineering, R&D, Product Development, and Product Marketing to ensure early concepts are rooted in a strong, scalable product strategy.
• Integrate deep knowledge of materials, manufacturing methods (e.g., plastic injection molding, die casting, sheet metal), and DFM/DFA to ensure ideas are not just exciting—but achievable.
• Bring context and imagination to every phase of development, combining user insights, trend forecasting, and emerging technologies to shape future design visions.
• Cultivate a high-energy environment where curiosity, creativity, and invention are celebrated and continuously pushed forward.
• Maintain a consumer-obsessed mindset, with a focus on developing products that change behaviors, exceed expectations, and lead markets.

Senior Director of Design – Advanced Development

Project Manager

• Based remotely and reporting to the Sr. Vice President, Global Logistics, the Sr. Project Manager, Global Operations leads complex, high-impact, cross-functional initiatives across operations, supply chain, and eCommerce channels. The role drives strategic execution, continuous improvement, and operational excellence across global teams.
• Lead the planning, execution, and delivery of large-scale, cross-functional projects — from strategic concept through implementation — ensuring alignment with organizational priorities, timelines, and budgets.
• Partner with logistics, order management, planning, commercial, product development, and technology teams to streamline Retail and Direct-to-Consumer (DTC) supply chain operations, improving speed, efficiency, and cost-effectiveness.
• Drive initiatives that enhance the consumer experience across eCommerce platforms and fulfillment networks, optimizing inventory availability, delivery accuracy, and service times.
• Build strong partnerships across Global Operations, Commercial, IT, Product Development, and Finance to ensure project alignment with business goals and growth objectives.
• Identify, assess, and mitigate operational and project risks; develop proactive contingency plans and guide cross-functional teams through organizational change.
• Leverage analytics and KPIs to measure performance, forecast project outcomes, and identify continuous improvement opportunities.
• Deliver clear and concise program updates to executive sponsors and senior leadership, articulating key milestones, issues, and ROI impact.
• Promote best-in-class project management practices and frameworks to drive operational excellence across global functions.

Senior Project Manager, Global Operations

Administration

• Administer and support the Salesforce Service Cloud platform, including user setup, role hierarchy, permissions, and access management ensuring SOX control adherence.
• Configure and maintain Service Cloud features such as case management, queues, assignment rules, email-to-case, knowledge base, and service console components.
• Assist with creating and maintaining Flows, validation rules, and automation to support service operations.
• Maintain system configuration, documentation, and governance standards.
• Support data management activities including imports, updates, and data quality monitoring.
• Assist with DevOps and release management processes across sandbox and production environments.
• Support configuration migrations, deployments, and release validation.
• Participate and lead in testing cycles, including user acceptance testing (UAT) coordination and defect tracking.
• Maintain version control practices and release documentation.
• Help improve CI/CD processes and deployment automation as the platform evolves.
• Monitor platform performance and proactively identify issues affecting service operations.
• Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams.
• Support system upgrades, new feature releases, and configuration updates.
• Ensure platform changes follow established governance, security, and compliance standards.
• Assist in maintaining CX reporting and dashboards within Salesforce.
• Support data integrity and structured data models that enable insights into the customer journey and service operations.
• Help analyze operational data to identify improvement opportunities within workflows and case management processes.
• Work closely with CX developers and architects to implement enhancements and new platform capabilities.
• Participate in process improvement initiatives that increase agent efficiency and improve customer experience outcomes.
• Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations.
• Maintain documentation for system configurations, workflows, and integration points.

Platform Administrator – Salesforce Service Cloud, CCaaS

Manager

• Manage day-to-day relationships with parcel carriers across UK and Europe
• Lead carrier selection, onboarding, and offboarding processes
• Develop and execute parcel carrier strategy aligned with business objectives
• Monitor market trends, capacity, and service offerings to optimize carrier mix
• Track and report carrier KPIs including on-time delivery, claims, damage rates, and service exceptions
• Oversee daily operations of 3PL-managed distribution centers, ensuring efficient inbound, storage, outbound, and returns processing.
• Serve as the primary point of contact between the company and third-party logistics providers.
• Ensure operational processes are aligned with company standards, compliance requirements, and customer service expectations.
• Define, monitor, and report on operational KPIs such as on-time shipping, order accuracy, inventory accuracy, dock-to-stock time, and cost per order.

Senior Manager – 3PL, Parcel Carrier

Marketing

• Support the improvement of on-site user experience and delivery of integrated media campaigns to maximize commercial impact within the US business unit
• Have a strong understanding of Amazon media and experience optimizing Amazon SEO
• Contribute to the strategy and execution of on-platform and off-platform paid media via collaboration with external agency partners
• Stay ahead of trends to ensure the brand deploys best-in-class media campaigns that mirror innovation and creativity values
• Regularly update and refine SEO tactics based on performance metrics and changing market trends
• Collaborate on the Amazon media planning across campaigns and channels
• Monitor media KPIs and their impact on the business

Marketing Specialist

Ecommerce

• Drive the "Amazon Obsessed with Winning" model by optimizing daily performance and projections.
• Serve as the primary point of contact for Amazon Vendor Services & other Pure Player VMs, establishing and nurturing strong relationships to drive sales growth and increase market share.
• Collaborate with cross-functional teams, including media, content, brand, and operations, to ensure seamless execution of account plans, forecast attainment and exceptional customer experiences.
• Conduct regular business reviews with customers to analyze performance, identify growth opportunities, and develop tailored strategies to drive business expansion.
• Partner and execute an advanced, complicated assortment, pricing and promotion strategy.
• Skillfully negotiate pricing, terms, and promotions to optimize revenue generation while fostering mutually beneficial partnerships with retailers.
• Stay up-to-date with market trends, competitor activities, and consumer preferences to provide insights and recommendations to internal teams.
• Monitor sales performance, analyze data, and generate comprehensive reports to track progress, identify areas for improvement, and inform strategic decision-making to achieve market share expansion.
• Collaborate with demand planning and supply chain teams to optimize the flow of goods, ensuring accurate forecasting and efficient inventory management and timely order fulfillment.
• Ability to drive organic product ranking to increase traffic, maximize conversion and sales.

eCommerce Key Account Manager

Account Manager

• Own the national Amazon account strategy, translating SharkNinja’s enterprise goals into executable annual, quarterly, and weekly plans that deliver sustained growth and share gains.
• Serve as the primary point of contact for Amazon Vendor Manager, building trusted partnerships that influence category strategy, joint business planning, and long-term growth initiatives.
• Lead regular executive-level business reviews with Amazon.
• Manage the financial health of the Amazon business, including trade investment, profitability analysis, and margin optimization.
• Lead advanced pricing, promotion, and funding strategies across a complex national assortment to maximize revenue, margin, and competitive position.
• Partner closely with Strategic Sales to drive successful promotional strategies.
• Drive daily, weekly, and monthly performance management across traffic, conversion, organic ranking, and sales velocity.
• Identify and unlock growth opportunities through assortment optimization, new item launches, lifecycle management, and whitespace analysis.
• Monitor competitive dynamics, category trends, and consumer behavior to proactively mitigate risk and capitalize on market opportunities.
• Act as the connective tissue across sales strategy, performance marketing, content, operations, supply chain, demand planning, data & analytics, and product teams to ensure flawless execution at scale.
• Collaborate with Amazon Sales Operations and Demand Generation teams to ensure forecast accuracy, inventory health, and align on content strategies and media allocations.
• Ensure best-in-class execution of Amazon retail fundamentals including availability, content quality, and promotions.
• Leverage data and reporting tools to track KPIs, diagnose performance drivers, and inform strategic decision-making.
• Champion continuous improvement by identifying process efficiencies, automation opportunities, and scalable best practices.

National Account Manager

Analyst

• Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance.
• Identify at-risk, delayed, or stalled shipments and take proactive action to resolve issues.
• Track and report Order-to-Porch lead time performance against service level targets.
• Present ideas for Order-to-Porch lead time improvements for alignment and implementation.
• Act as a primary point of contact for parcel carriers regarding delivery delays, exceptions, and service failures.
• Drive carrier accountability through root-cause analysis, follow-ups, and corrective action requests.
• Escalate recurring issues and support carrier performance reviews with data and insights.
• Investigate delivery exceptions including pickup and in-transit delays, misroutes, failed delivery attempts, and lost or damaged shipments.
• Coordinate resolutions with carriers, fulfillment centers, and customer service teams.
• Ensure timely and accurate updates are communicated to internal stakeholders.
• Partner with Customer Experience teams to minimize consumer impact from delivery delays.
• Support post-purchase experience by ensuring shipment issues are resolved quickly and accurately.
• Identify trends that negatively impact consumer satisfaction and recommend process improvements.
• Maintain dashboards and reports related to shipment status, delivery performance, and carrier KPIs.
• Analyze trends to identify opportunities to improve speed, reliability, and cost.
• Support continuous improvement initiatives focused on reducing delivery delays and exceptions.

DTC Fulfillment Analyst

• Own &amp; Accelerate Retail Media Strategy
• Develop and execute comprehensive full-funnel media strategies across Target Roundel, Best Buy Ads, Kohl’s Media Network, and Canadian Tire TRM.
• Align media investments to new product launches, retail promotional calendars, category expansion initiatives, and annual sales objectives.
• Identify incremental growth opportunities through advanced audience targeting, seasonal programs, beta ad products, and data-driven experimentation.
• Manage and optimize a $30M+ annual retail media budget to maximize efficiency, ROAS, and sell-through.
• Drive Performance &amp; Accountability
• Own performance measurement across key KPIs including ROAS, CTR, CVR, share of voice, and incremental sales lift.
• Continuously optimize campaigns through A/B testing, creative insights, budget reallocation, and performance diagnostics.
• Translate complex media data into clear business recommendations and action plans.
• Ensure retail partners do not become operational bottlenecks — proactively driving clarity, alignment, and accountability to protect business outcomes.
• Lead Cross-Functional Integration
• Partner closely with Account Management, Brand Marketing, Integrated Marketing, Social, Strategic Sales, Finance, and Analytics teams to ensure cohesive and strategically aligned media plans.
• Leverage SharkNinja’s social and demand-generation engines to amplify retail media effectiveness.
• Collaborate with agency partners to oversee campaign setup, trafficking, pacing, optimization, and reporting.
• Serve as the retail media thought leader within the organization, elevating best practices and driving innovation.
• Influence at Senior Levels
• Focused on Actionable results - Present strategic plans, performance readouts, and growth opportunities to senior internal stakeholders and external retail partners.
• Act as a success multiplier — ensuring retail media becomes a growth lever across categories and retailers, not just a cost center.

Senior Manager, Retail Media Networks

• Own the Pure Player execution, driving sustainable growth and margin expansion.
• Manage weekly, monthly, and quarterly performance against key KPIs including POS, contribution margin, ASP, conversion, traffic, and inventory health.
• Identify growth opportunities through assortment expansion, pricing optimization, promotions, and improved retail execution.
• Support the development and execution of Joint Business Plans (JBPs) with Pure Players, aligned to Shark Ninja’s short- and long-term growth objectives.
• Manage ongoing commercial negotiations including promotions, visibility programs, media investments, and platform initiatives.
• Build and maintain strong working relationships with Pure Player category, commercial, and operations teams.
• Execute SharkNinja’s Pure Player operating model, including SKU Optimization and content excellence.
• Partner with Operations and Supply Chain to optimize fulfillment strategies.
• Monitor inventory levels, in-stock rates, and forecasts to mitigate risk and maximize sell-through.
• Ensure best-in-class content across all priority SKUs, aligned to SharkNinja brand standards and platform-specific best practices.
• Partner with marketing and media teams to plan and execute paid and organic growth strategies, optimizing ROAS and conversion.
• Continuously test and optimize content, media, and promotional mechanics to improve on-site performance.
• Act as the central point of coordination between Pure Players and internal teams including Sales, Marketing, Finance, and Operations.
• Provide clear performance insights and recommendations to leadership, including risks, opportunities, and trade-offs.
• Support cross-market initiatives and capability building efforts led by the Global Amazon COE.
• Own weekly and monthly business reviews, including dashboards, insights, and action plans.
• Translate data into clear commercial narratives for senior leadership.
• Track execution against COE maturity frameworks and performance milestones.

Key Account Manager, Pure Players

• Support operational activities related to demand planning, inventory tracking, purchase orders, and sales performance reporting
• Assist in pulling and maintaining weekly business reports, highlighting trends, risks, and opportunities
• Help track promotional performance against expectations and support future shipment and forecasting plans
• Work closely with Sales, Demand Planning, and Supply Chain teams to support forecasting, inventory planning, and order management
• Maintain forecasts, pricing updates, and new item information within internal systems (training provided)
• Participate in weekly calls with customer replenishment or planning teams to review recent results and updates
• Coordinate order timing and availability with internal supply chain partners
• Support trade spend tracking and ensure confirmed promotional plans are reflected in forecasting tools
• Assist with customer presentations, business reviews, and recurring reporting (e.g., weekly and monthly updates)
• Build working knowledge of the kitchen and floor care category, including products, consumers, and competitors
• Help prepare monthly performance summaries and basic analysis of sales and operational metrics.

Sales Operations Specialist

Content Marketing Manager

• Build and execute a data-driven content and merchandising strategy aligned with commercial goals and trading priorities.
• Manage onsite content across Intershop and Salesforce Commerce Cloud, ensuring accuracy, clarity, strong product presentation, and a consistent brand experience.
• Maintain a clear content and merchandising calendar, coordinating timing for launches, campaigns, and trading moments.
• Create, upload, merchandise, proof, and audit product and campaign content to maximise visibility, relevance, and conversion.
• Optimise product detail pages, category structures, filters, navigation, and cross-sell/upsell placements to improve discovery and performance.
• Localise global content and ensure that the Benelux experience reflects relevant messaging, hierarchy, and onsite standards.
• Partner with SEO to build optimised landing pages that strengthen visibility and support key categories and campaigns.
• Use analytics tools to track performance and identify opportunities to improve engagement, conversion, and customer journeys.
• Oversee daily site operations, including campaign rollouts, compliance updates, merchandising tweaks, and issue resolution.
• Collaborate with Trading, CRM, Paid Media, Product, UX, and global teams to ensure cohesive and high-impact onsite execution.
• Manage product data flow across systems such as Salsify and Salesforce, ensuring accuracy and complete product readiness.
• Provide clear insights and recommendations to elevate merchandising standards and support commercial objectives.

Digital Content and Merchandising Manager

• Support operational activities related to demand planning, inventory tracking, purchase orders, and sales performance reporting
• Assist in pulling and maintaining weekly business reports, highlighting trends, risks, and opportunities
• Help track promotional performance against expectations and support future shipment and forecasting plans
• Work closely with Sales, Demand Planning, and Supply Chain teams to support forecasting, inventory planning, and order management
• Maintain forecasts, pricing updates, and new item information within internal systems (training provided)
• Participate in weekly calls with customer replenishment or planning teams to review recent results and updates
• Coordinate order timing and availability with internal supply chain partners
• Support trade spend tracking and ensure confirmed promotional plans are reflected in forecasting tools
• Assist with customer presentations, business reviews, and recurring reporting (e.g., weekly and monthly updates)
• Build working knowledge of the kitchen and floor care category, including products, consumers, and competitors
• Help prepare monthly performance summaries and basic analysis of sales and operational metrics

Digital Marketing

• Execute and optimize affiliate marketing activities for the Benelux DTC business, with a clear focus on performance of KPIs such as revenue and ROAS.
• Support campaign execution across Paid Social, PPC, and Email in collaboration with an external agency, contributing to performance against agreed KPIs.
• Work closely with the DTC team to align channel activity with commercial priorities and performance targets.
• Build and maintain relationships with affiliate partners and the affiliate network (e.g. AWIN) to drive incremental, measurable growth.
• Support the testing and implementation of new publishers, platforms, and innovative digital growth opportunities.
• Monitor, analyze and report on performance across channels, identifying insights, and optimization opportunities.

Senior Sales Operations Manager

Senior Director of Design – Advanced Development

Senior Project Manager, Global Operations

Platform Administrator – Salesforce Service Cloud, CCaaS

Senior Manager – 3PL, Parcel Carrier

Marketing Specialist

eCommerce Key Account Manager

National Account Manager

DTC Fulfillment Analyst

Senior Manager, Retail Media Networks

Key Account Manager, Pure Players

Sales Operations Specialist

Digital Content and Merchandising Manager

Sales Operations Specialist

Digital Marketing Executive