Sharetec Systems

DevOps Engineer

• Own and drive production system stability, respond to incidents, and improve reliability across critical services
• Design, build, and maintain automation tooling to support internal teams and streamline cross-team workflows
• Partner closely with engineering, QA, and services to scale DevOps maturity and accelerate delivery
• Lead efforts to improve system monitoring, alerting, and recovery processes for high uptime and resilience
• Mentor teammates, champion best practices, and contribute to onboarding, retrospectives, and training
• Experiment with new tools, processes, and metrics to continuously advance DevOps excellence organization wide

Senior DevOps Engineer

Customer Success Manager

• Serve as a strategic partner for credit unions, building executive relationships and success plans that drive customer satisfaction and deliver long-term value
• Partner with clients to understand business goals, KPIs, and ensuring alignment with our solutions
• Proactively identify opportunities for optimization, expansion, and advanced enablement services
• Lead quarterly business reviews (QBRs) for top accounts, highlighting ROI, adoption, and roadmap alignment
• Partner with internal teams (Product, PS, Support) to ensure client needs and feedback are captured and acted upon
• Drive continuous improvement of the customer journey, leveraging data insights and cNPS feedback
• Collaborate with the Director to establish scorecards, utilization baselines, and KPIs for assigned accounts and the broader CS team
• Document and share best practices, success stories, and playbooks to scale across the organization
• Leverage Salesforce, TaskRay, and other CS tools for accurate account tracking, health scoring, and engagement planning
• Contribute to cross-functional initiatives that advance the maturity of the Customer Experience department

Senior Customer Success Manager

• Leverage technical expertise to modernize and optimize infrastructure and deployment processes
• Monitor systems performance and identify opportunities to improve reliability
• Design an automation framework to perform rolling releases within hours of QA approval
• Take over and standardize automation for creating ephemeral testing servers for internal and external customers
• Review deployment strategy and create plan to standardize configuration management in a single repository
• Guide and mentor DevOps engineers on infrastructure-as-code strategy
• Reduce MTTR to less than 1 hour for deployment-related incidents
• Automate 90% of repetitive manual work to free team for higher-value tasks
• Collaborate with development, security, and operations teams to drive continuous delivery and improve efficiency

Senior DevOps Engineer

Senior Customer Success Manager

DevOps Manager