Sharetec Systems

Solutions Engineer

• Design and build greenfield REST or GraphQL APIs in Go that are secure, performant, versioned, and well-documented.
• Establish and own the API as the integration layer and transitional architecture for Sharetec's Core modernization initiative.
• Design and build complex scalable workloads supporting modern API standards and deployments (Docker, OAuth2/2.1, JWT, OpenAPI/Swagger, Terraform, etc.).
• Define API design standards, contracts, and shared libraries that other teams can reuse.
• Evaluate and recommend tooling and frameworks that improve developer productivity and integration reliability.
• Design the data-normalization layer that maps between new services and the existing data schema.
• Build the central integration hub that ties several distinct systems together through a common normalization model.
• Partner with core processing engineers to ensure integration contracts remain aligned with the platform of record as it evolves.
• Ensure data integrity, observability, and graceful failure handling across all integration endpoints.
• Mentor and coach mid-level and junior engineers on API and integration design.
• Lead design discussions and code reviews; promote a culture of clear communication and shared ownership.
• Translate business and product needs into technical solutions alongside product managers and QA.
• Contribute to documentation, internal tooling, and process improvements that make the whole team faster and better.

Senior Software Engineer, API & Integration

SDET

• Design, build, and maintain scalable automated test frameworks from scratch — not inherited or extended from existing suites
• Serve as the primary subject matter expert on test automation tools, techniques, and best practices across the engineering organization
• Establish architecture, folder structure, conventions, and shared patterns for the automation codebase
• Maintain test suites for reliability and maintainability as the platform evolves
• Integrate automated test suites into CI/CD pipelines (GitHub Actions, Azure DevOps, or equivalent) to support continuous delivery
• Design pipeline triggers, handle test parallelism and flakiness, and own reporting and alerting within the pipeline
• Identify gaps in current testing infrastructure and proactively propose and implement improvements
• Partner with DevOps and Engineering to ensure test execution environments are reliable and representative
• Partner with product managers and developers to integrate automation early in the SDLC, promoting a shift-left quality mindset
• Influence team QA practices through documentation, mentorship, and standards-setting — not just personal execution
• Review pull requests for testability and advocate for design choices that improve coverage and maintainability
• Stay current on emerging testing tools, frameworks, and industry trends

Software Development Engineer in Test – SDET

Customer Success Manager

• Serve as the primary strategic contact for assigned credit union customers
• Develop trusted relationships with executive leadership, operational leaders, and key stakeholders
• Conduct Quarterly Business Reviews (QBRs)
• Create and maintain Success Plans for at-risk and strategic accounts
• Drive customer engagement through proactive outreach and relationship-building activities
• Act as the voice of the customer internally
• Identify customer risks early and coordinate cross-functional efforts to resolve concerns
• Monitor customer health indicators and take action before issues impact satisfaction
• Help customers maximize utilization of Sharetec products and services
• Partner closely with Support, Product, Professional Services, Sales, and Leadership teams

Account Executive

• Own and grow a book of business through renewals, upsells, and cross-sell opportunities
• Meet or exceed revenue targets through client growth and retention strategies
• Lead contract renewal conversations and manage negotiations in collaboration with internal teams
• Build and maintain strong relationships with key stakeholders at credit union clients
• Act as a trusted advisor, helping clients maximize the value of their Sharetec investment
• Drive product adoption and identify opportunities to improve client operational efficiency
• Develop and execute account plans and sales strategies aligned to client needs and Sharetec’s offerings
• Leverage CRM tools and data insights to manage pipeline, improve forecasting, and optimize performance
• Conduct regular client reviews and strategic planning conversations
• Partner with marketing, product, support, and implementation teams to deliver client value

Client Account Executive

Performance Marketing

• Own the ZoomInfo ABM platform end-to-end: ICP account list construction, intent data monitoring, contact enrichment, and territory-level targeting
• Monitor intent signals and surface prioritized accounts to the sales team weekly
• Own ZoomInfo data hygiene and Salesforce sync
• Own the Active Campaign platform: workflow architecture, list segmentation, lead scoring, automation sequences, and SFDC integration
• Build and manage segmented nurture campaigns for new logo prospects and upsell targets
• Report campaign performance to the CRO weekly: open rates, click-through rates, MQL conversions, and pipeline influence
• Build and maintain campaign-specific landing pages in Webflow for ABM campaigns, product launches, event promotion, and gated content
• Optimize conversion performance through A/B testing and iterative improvement
• Ensure all pages reflect current brand standards and integrate with Active Campaign and Salesforce
• Partner with the Salesforce Administrator as the primary marketing-side technical collaborator for all marketing-to-SFDC integrations
• Co-own lead routing rules, campaign member statuses, MQL assignment logic, lifecycle stage transitions, and opportunity influence tracking
• Own UTM structure, campaign attribution, and pipeline source tracking in partnership with the Salesforce Administrator
• Own the marketing-sourced pipeline dashboard and deliver weekly reports to the CRO
• Provide biweekly performance insights identifying wins, underperforming segments, and optimization opportunities
• Deliver quarterly CAC and marketing ROI analysis across channels

Demand Generation, Marketing Operations Specialist

Support Engineer

• Deliver service and support to credit union end users via remote connection, diagnosing and resolving technical software issues
• Gather customer information, evaluate symptoms, and identify root causes using available resources and tools
• Identify and escalate priority issues per client specifications; offer alternative solutions where appropriate
• Interact with customers to provide clear, professional responses to inquiries, concerns, and product questions
• Accurately document all case transactions and communication in the case tracking system, following Case Pulling Procedures 100% of the time
• Follow up with customers and make scheduled callbacks where necessary; identify and facilitate customer training needs
• Participate in the after-hours on-call rotation
• Stay current with system updates, product changes, and new features through available training and self-study
• Actively participate in collaboration email groups and contribute to identifying and resolving software and process deficiencies

Customer Success Support Analyst

DevOps Engineer

• Mobile Deployment Ownership: Own end-to-end deployment, publishing, and configuration for iOS and Android mobile applications.
• Automation & Infrastructure-as-Code: Design, build, and maintain Ansible automation for deployments, APIs, IIS configuration, certificate rotation, and environment standardization.
• Application Hosting & Platform Support: Operate and tune IIS in Windows-based production environments, including performance optimization and safe restarts.

Senior DevOps Engineer

Product Designer

• design intuitive, accessible experiences across mobile applications (iOS and Android), responsive web platforms, and internal administrative tools
• create user flows, wireframes, mockups, and interactive prototypes that communicate design intent clearly
• ensure consistency across experiences through thoughtful application of design patterns and system components
• advocate for usability, accessibility, and user-centered design throughout the product lifecycle
• plan and conduct user interviews, usability testing sessions, and other research activities with credit union staff and members
• synthesize research findings into actionable recommendations that influence product direction
• create and maintain personas, journey maps, research summaries, and other artifacts that help teams understand user needs
• apply behavioral design and psychology principles to improve usability, trust, and engagement
• partner closely with Product Owners, Business Analysts, and Engineering teams throughout the design and development process
• translate user needs and business objectives into clear design requirements, user stories, and acceptance criteria
• participate actively in Agile ceremonies, including planning, refinement, reviews, and retrospectives
• support design-to-development handoff and collaborate with engineering to ensure high-quality implementation
• contribute to the growth and maintenance of Sharetec's design system, including reusable components, patterns, and documentation
• promote design consistency and efficiency across products and teams
• stay current on emerging design trends, tools, accessibility standards, and industry best practices
• continuously seek opportunities to improve both the user experience and the design process