Associate Account Manager
ShareGate
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
- Build strong, consultative relationships with customers by acting as a trusted advisor.
- Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
- Identify renewal risks, expansion, and upsell opportunities through discovery conversations.
- Act as the primary point of contact for SMB customers on contracts, billing, and high-level guidance.
Requirements
- 1–2 years of experience in sales or customer-facing roles, ideally in a performance-driven environment.
- Bilingual – strong communication skills in both French and English (spoken and written).
- Ability to uncover customer pain points and contribute to tailored, value-driven solutions.
- Comfortable working in a fast-paced, high-growth environment with evolving priorities.
- A genuine interest in supporting IT professionals and learning about Microsoft 365 challenges.
Benefits
- We strive to create a healthy and inclusive work environment
- Compensation package includes company benefits and flexible working opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
consultative relationshipscustomer satisfactionretentionlong-term growthcommunication skillsuncover customer pain pointsvalue-driven solutionsadaptabilitysupporting IT professionalslearning about Microsoft 365