Shape Technologies Group

Field Engineer

• Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems
• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
• Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
• Accurately complete all required administrative documentation and service reports in a timely manner
• Adhere to Flow’s Return Material Authorization (RMA) policy and document all customer-reported system issues
• Support documentation efforts, including maintaining current product manuals, specifications, and technical references
• Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship
• Travel to customer sites, sometimes on short notice and outside of normal business hours, to provide high-quality service and technical guidance.

Field Service Engineer

• Provides expert-level technical support for Flow’s water-cutting and surface preparation systems
• Delivers on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
• Assists customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
• Accurately completes all required administrative documentation and service reports in a timely manner
• Adheres to Flow’s Return Material Authorization (RMA) policy and documents all customer-reported system issues
• Travel to customer sites for extended durations as needed
• Participates in on-call rotations as assigned

• Plan and supervise customers in the execution of field installations of company products.
• Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc.
• Produce accurate & detailed technical reports.
• Assist in maintaining relevant technical documentation.
• Work overtime as necessary, sometimes including weekends as per company policy.
• Provide assistance to customer service by determining parts required by a customer.
• Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
• Visit customer locations regularly to audit performance of products and evaluate customer maintenance practices.
• Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvements in products.
• Suggest and make part list of consumable & spares to customer to upkeep company products & generate Aftermarket business.