Shake Shack

People Resources Operations Coordinator

Shake Shack

full-time

Posted on:

Location Type: Hybrid

Location: New York • United States

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Salary

💰 $2,853 - $4,636 per hour

About the role

  • Acts as the primary (Tier I) People Operations contact for Team Members and managers, providing education and troubleshooting simple-to-complex issues.
  • Identifies and resolves trending issues by collaborating with stakeholders and documenting solutions to ensure a seamless, "enlightened" support experience.
  • Responsible for the day-to-day delivery of People Resources transactions maintaining employee and organization data within PR technology platforms (i.e. Workday, Paradox, etc.) ensuring efficient system alignment, data security, and Team member access.
  • Conducts routine and ad-hoc reports/audits of people resources data and processes to ensure integrity and accuracy.
  • Develops self-service reference guides, knowledge-based articles, and training materials considering the end user experience.
  • Supports the change management of new PR Technology enhancements and PR programs, maintaining knowledge and anticipating needs.
  • Supports and collaborates with People Resources program leaders (Talent Acquisition, Benefits, Compliance, Learning & Talent Development, and People Practices) offering feedback and recommendations addressing opportunities for improvement within PR systems and programs, utilizing PR technology knowledge and reporting, HR best practices, and case management sentiment of the Team Member experience.
  • Supports PR Technology enhancements and implementations through coordinating change management activities, process documentation, and user acceptance testing.

Requirements

  • Degree in Human Resources, Computer Sciences, or related field (nice to have)
  • SHRM certification
  • Lean Six Sigma certification
  • HR/People Operations, Generalist, Coordinator, Analyst, etc. experience
  • Shared Services or Customer Services associate experience
  • Experience with CRMs, Knowledge Management, and Project Management systems, with a preference for Workday Help, Jira, and Confluence
  • Experience managing employee data and transactions, and pulling reports within an HRIS platform and reports; preference for Workday
  • Project management experience
Benefits
  • Weekly Pay and Performance bonuses
  • Shake Shack Meal Discounts
  • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
  • Medical, Dental, and Vision Insurance*
  • Employer Paid Life and Disability Insurance*
  • 401k Plan with Company Match*
  • Paid Time Off*
  • Paid Parental Leave*
  • Access to Employee Assistance Program on Day 1
  • Pre-Tax Commuter and Parking Benefits
  • Flexible Spending and Dependent Care Accounts*
  • Development and Growth Opportunities*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HRISreportingdata managementchange managementprocess documentationuser acceptance testingknowledge managementproject management
Soft Skills
collaborationtroubleshootingcommunicationproblem-solvingfeedbacktraining development
Certifications
SHRM certificationLean Six Sigma certification