Shake Shack

Support Engineer

• Assume leadership of technical support efforts for Workday U.S. Payroll, specializing in resolving intricate issues and providing expert guidance to the payroll team.
• Take ownership of configuring and maintaining Workday U.S. Payroll and Time Tracking modules, ensuring precise and streamlined processing of payroll data with a focus on accuracy, efficiency, and compliance.
• Lead the testing and implementation of Workday U.S. Payroll updates, enhancements, and Workday releases.
• Foster seamless collaboration with cross-functional teams including Compensation, Benefits, and Operations to elicit requirements, offer advanced technical solutions, and lead delivery of system enhancements.
• Organize and lead meetings with stakeholder group, contributing insights, and fostering a collaborative work environment.
• Write and maintain documentation of processes, configurations, and issue resolutions, ensuring comprehensive records are readily accessible.
• Exhibit effective communication skills when liaising with end-users, vendors, and team members, delivering articulate and succinct technical guidance.
• Provide dedicated support to the Controllership team’s SOX configurable controls within Workday U.S. Payroll, ensuring that these controls are appropriately designed and function effectively.

Senior Workday Payroll Support Analyst