Customer Support

• Lead and develop the customer service team to deliver outstanding customer service to clients
• Act as an escalation point for complex customer issues
• Drive continuous improvement to enhance customer satisfaction while supporting business objectives
• Day to day line management of the Customer Service Coordinators

Customer Service Team Leader

Security Engineer

• Responsible for performing daily oversight and supervision of activities to ensure conditions that eliminate or minimize the risk of workplace accidents, complying with all relevant legislation and company procedures, and delivering quality services to the company and client.
• Uphold the company's health, safety and environmental values.
• Inform the company, via technical reports/opinions, about the risks present in work environments and advise on measures for their elimination or mitigation.
• Inform workers about the risks associated with their activities and the measures for elimination or mitigation.
• Analyze work methods and processes to identify risk factors for workplace accidents, occupational diseases, and the presence of harmful environmental agents, proposing their elimination or control.
• Execute safety and occupational hygiene procedures and evaluate obtained results, adjusting strategies as needed to integrate prevention processes.
• Implement accident prevention and occupational disease programs, monitor and evaluate them, and, when necessary, establish procedures to correct deviations.
• Promote discussions, meetings, campaigns, lectures, trainings and use other didactic and pedagogical resources to disseminate safety and hygiene standards and technical topics.
• Promote administrative and preventive measures aimed at avoiding workplace accidents and occupational diseases, including daily safety briefings (DSS).
• Prepare and submit to Managers documentation, statistical data, analysis results and employee performance evaluations related to executed activities.

Safety Technician – Electrical Substation

Account Manager

• Manage a portfolio of Global Key Accounts (Automakers and first tier OEM) within a region.
• Develop an in-depth knowledge of each KA strategy to identify how to best market SGS services and maximize share of wallet.
• Maintain a positive and productive business relationship with assigned KAs by securing current business, resolving problems, maximizing work opportunities and optimizing new work potential.
• Establish Materials Testing Services in North America (NAM) with focus on the Automotive industry, and VOC testing by organic and acquisitive growth.
• Ensure operation’s conformance with SGS quality standards, their optimized operational efficiency and adherence to the global Code of integrity and Operational Integrity guidelines.

Global Key Account Manager, Automotive

Project Manager

• Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
• Responsible for keeping all accounts project managed and up to date and accurate.
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status.
• Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results.
• A knowledge of environmental regulations is helpful, including: NPDES. SW-846.
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team.
• Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.

Account Executive

• Actively supporting and acquiring new clients
• Presenting products and services, providing competent advice
• Conducting sales talks, preparing and following up on offers
• Identifying and approaching potential customers (by phone, email, or in person)
• Monitoring the market and competition as well as analyzing customer needs
• Participation in trade fairs, conferences, and customer appointments
• Maintaining customer data in the CRM system
• Close cooperation with the internal sales team and other departments
• Promotion of MI on LinkedIn and external platforms
• Keeping MI promotional materials up to date
• Organizing podcasts and webinars of MI together with the Team
• Keeping track of relevant conferences and searching for speaking and publishing opportunities

Sales Representative, Market Intelligence

• Actively supporting and acquiring new clients
• Presenting products and services
• Conducting sales talks, preparing and following up on offers
• Identifying and approaching potential customers (by phone, email, or in person)
• Monitoring the market and competition as well as analyzing customer needs
• Participation in trade fairs, conferences, and customer appointments
• Maintaining customer data in the CRM system
• Close cooperation with the internal sales team and other departments
• Promotion of MI on Linkedin and external platforms
• Keep MI promotional materials up to date
• Organising podcasts and webinars of MI together with the Team
• Promotion of MI new products
• Keep track of relevant conferences and search for speaking and publishing opportunities for MI Team worldwide

Sales Representative – Market Intelligence

• Active acquisition of new customers and support of the existing customer base
• Presentation and sale of our products/services
• Conducting sales talks, preparing and following up on offers
• Identifying and approaching potential customers (by phone, email, or in person)
• Monitoring the market and competition as well as analyzing customer needs
• Participation in trade fairs, conferences, and customer appointments
• Maintaining customer data in the CRM system
• Close cooperation with the internal sales team and other departments
• Promotion of MI on Linkedin and external platforms
• Keep MI promotional materials up to date
• Organise podcasts and webinars of MI together with the Team
• Promotion of MI new products
• Keep track of relevant conferences and search for speaking and publishing opportunities for MI Team worldwide

Procurement

• Design, implementation and continuous development of procurement and category management strategies for laboratory operations across one or more defined categories
• Responsibility for the commercial performance of the assigned supplier portfolio, including cost analyses, benchmarking, reporting and sustainable realization of savings potential
• Development and execution of negotiation, risk and process optimisation strategies to increase efficiency, profitability and supply security
• Close, professional collaboration with internal stakeholders as well as selection, development and management of capable and trusted suppliers

Business Administration Graduate / Industrial Engineer, Category Manager - Laboratory Supplies

• To sell and present SGS products and services, including Assessment, Audit, Certification, Supply Chain Assurance, Sustainability Assurance, and Training (ISO & regulatory training, industry-based training, and subject-area training) to clients.
• Conduct market research to understand industry trends, customer needs, and competitor activities.
• Negotiate contract terms and close sales deals that maximize value for both the client and the company.
• Identify and engage potential clients through sales visits, presentations, and follow-ups.
• Manage proposals, client interactions, and data entry using CertIQ.
• Track sales performance, market trends, and contract conversions; provide regular updates to management.
• Support business development initiatives, including Industry 4WRD projects.
• Assist in process improvement, handle client feedback, and support overall team objectives.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Sales Executive – ISO Training, Business Assurance

Software Engineer

• Conduct inspections in accordance with SGS CRS US certification program requirements.
• Conduct inspections / audits for country-specific approval schemes.
• Inspect certified products and components against prepared reports.
• Evaluate customer quality management systems against certification program requirements.
• Generate Corrective Action Requests (CARs), as needed.
• Document all observations/variances and obtain evidence of compliance/non-compliance for inspection report.
• Identify, prepare, and label samples for shipment to laboratory, as required.
• Review inspection criteria to understand objectives of assignment prior to start of inspection.
• Effectively schedule and execute assigned inspections to minimize expenses.
• Deliver well-written inspection report along with documentation within defined time frame.
• Provide travel and expense cost estimates as requested.
• Execute inspection within assigned time frame and cost estimate.
• Submit final travel and expense costs in a timely manner.
• Perform inspection/audit report reviews, as needed.
• Execute all work with a professional manner aligned with the SGS Integrity Policy.

Part-Time Engineering Compliance Inspector

• Ensure the successful implementation and delivery of client projects on a global basis
• Develop close relationship with all appropriate BA Business Managers and technical teams
• Prepare and maintain client plans according to the global agreement
• Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing GKA
• Performance reporting and trend analysis from the programs delivered
• Identify new business opportunities within existing GKAs
• Manage the contract renewal process
• Achieve or exceed sales targets issued by GKAM Team Leader
• Coordinate and manage multiple projects

Global Key Account Manager

Sales

• Develop a global sales strategy to achieve defined sales targets
• Win exclusive new contracts in line with the SGS BA services portfolio
• Take ownership of negotiations from initial contact to contract sign off and handle RFIs and RFPs
• Enhance worldwide revenue, profit and market share with major multinational accounts through both existing and new business
• Produce accurate and detailed proposals for clients in accordance with SGS procedures and global pricing structure in a timely manner
• Develop close relationships with all appropriate SGS Business Managers and technical teams
• Achieve or exceed sales targets issued by Head of International Sales

International Sales Manager

Business Development Rep

• Accountable for meeting/exceeding quarterly and annual targets within assigned territory.
• Prepare individual sales plans with goals/objectives: Identify, research, plan and contact new.
• Coordinate transfer of landed account ownership to assigned Account Manager.
• Provide accurate forecasts and pipelines on a regular basis.
• Report on developments in the marketplace, analyze market trends, and competitor activities (market intelligence).
• Work with sales support groups (Marketing, Sales Development, Sales Operations) to support initiatives and lead generation.
• Ensure client quotes, service agreements, proposals, and responses to RFPs/tenders are completed within deadlines, collaborating with appropriate stakeholders.
• Prepare and submit timely and accurate reports of sales activities (e.g., client visits/calls) using CRM systems.
• Represent the company at trade shows and conferences, when approved, to build brand awareness and broaden the client base.
• May be assigned special or related ad hoc projects from time to time.
• Perform all other duties as assigned.

Business Development Manager, Minerals

• Generates revenue utilizing a consultative selling approach
• Cultivates new business opportunities and develops long-term business partnerships within the clients in the Industrial sector
• Assesses customer needs, creates solutions based on the product portfolio
• Achieves a sales target and increases revenue through selling clients SGS solutions applicable for their businesses
• Responsible for all sales activities to include audits, training and full solutions within the Southeastern US territory
• Develops and implements agreed upon business/marketing plan which will meet both personal and business goals by expanding customer base in the designated US territory
• Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term overall account goals in line with SGS’ vision and values
• Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within the assigned territory and/or product sector
• Participates in and contributes to the development of educational programs offered to clients

Regional Sales Manager, ISO 9001, 14001, 45001

• Generates revenue utilizing a consultative selling approach
• Cultivates new business opportunities and develop long-term business partnerships
• Assesses customer needs, creates solutions based on the product portfolio
• Achieves sales target and increase revenue through selling clients SGS solutions
• Responsible for all sales activities to include audits, training and full solutions
• Develops and implements agreed upon business/marketing plan
• Works within sales and support teams for customer satisfaction and revenue generation
• Maintains accurate records of all sales and prospecting activities

Customer Service Team Leader

Safety Technician – Electrical Substation

Global Key Account Manager, Automotive

Project Manager

Sales Representative, Market Intelligence

Sales Representative – Market Intelligence

Sales Representative – Market Intelligence

Business Administration Graduate / Industrial Engineer, Category Manager - Laboratory Supplies

Sales Executive – ISO Training, Business Assurance

Part-Time Engineering Compliance Inspector

Global Key Account Manager

International Sales Manager

Business Development Manager, Minerals

Regional Sales Manager, ISO 9001, 14001, 45001

Regional Sales Manager – ESG/Sustainability