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SGS

Global Head, Key Account Management, Pharma

SGS

. Manage Key Account team to assess markets for target identification and supporting corporative development strategies.

Posted 5/22/2026full-timeRemote • 🇮🇹 ItalyLeadWebsite

About the role

Key responsibilities & impact
  • Manage Key Account team to assess markets for target identification and supporting corporative development strategies.
  • Prioritise project requirements in collaboration with key stakeholders within Pharma and deliver analytics projects to agreed schedule.
  • Support global strategic and focus accounts by managing the strategic project management team.
  • This will include complex RFP/RFI response coordination, multisite project management and coordination of account governance and account business reviews.
  • Attend client meetings in person to present our global capabilities.
  • Participate in conferences and deliver oral presentations.
  • Coordination and support of account development planning processes and engagement with the global network.
  • Super user support and deployment/adoption management of commercial systems (e.g. CRM, CPQ).
  • Liaison with corporate IT functions as appropriate.
  • Attend and support regional business development meetings and participation in global sales and marketing strategy development.
  • Support commercial integration of acquisitions and support implementation of sales and marketing strategies.
  • Provide mentoring and opportunities management support to Business development managers in new Markets.

Requirements

What you’ll need
  • Extensive experience in commercial operations support in Life Sciences services and solutions to global clients in a fast paced, dynamic organisation.
  • In depth understanding of drug commercialisation and related analytical /CMC requirements
  • Experience in a Contract Services Organization (CRO) an advantage
  • Extensive scientific expertise in Pharma/Biopharma testing
  • Knowledge of CRM and other commercial systems
  • Strong team leader across complex cultural organisations
  • Highly committed to achieving time frame previously defined and agreed with customer.
  • Highly skilled at setting up strong networking internally and also within the client’s organization, in order to be in the best position to drive and lead change.
  • Analytical, decisive, adaptable, ethical, problem solver, persuasive, commercially-sensitive.
  • Highly Customer orientated, with deep commercial focus.
  • Excellent verbal and written communication skills.
  • Highly developed presentation skills and ability to interact effectively with senior leadership.
  • Fluency in English

Benefits

Comp & perks
  • SGS university and Campus for continuos learning options
  • Multinational environment where you will work with colleagues from multiple continents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
commercial operations supportdrug commercialisationanalytical requirementsCMC requirementsscientific expertise in Pharmascientific expertise in Biopharma testingproject managementRFP response coordinationRFI response coordinationaccount governance
Soft Skills
team leadershipnetworkingadaptabilityproblem solvingpersuasivenesscustomer orientationcommunication skillspresentation skillsdecisivenesscommitment