Customer Service Team Leader
SGS
full-time
Posted on:
Location Type: Remote
Location: Oldbury • United Kingdom
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Salary
💰 £34,000 - £36,000 per year
Job Level
About the role
- Lead and develop the customer service team to deliver outstanding customer service to clients
- Act as an escalation point for complex customer issues
- Drive continuous improvement to enhance customer satisfaction while supporting business objectives
- Day to day line management of the Customer Service Coordinators
Requirements
- Experience in Resource / Team Management within a call center, industrial or manufacturing background
- Level 3 in Customer Service or Team Leading
- Driving license
- Competent user in MS Office packages and databases such as Power BI
- Proven customer service leading experience
Benefits
- Performance related bonus (subject to eligibility criteria)
- Private medical cover (subject to eligibility criteria)
- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays
- An additional day off for your birthday
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
- Discounted Gym Membership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceteam managementcall center experienceresource managementPower BIMS Office
Soft skills
leadershipcommunicationproblem-solvingcontinuous improvementcustomer satisfaction
Certifications
Level 3 in Customer ServiceLevel 3 in Team Leading