Customer Enablement Manager
SewerAI
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $82,000 per year
About the role
- Independently deliver live customer training sessions, webinars, and onboarding workshops.
- Own assigned SewerAI University courses or training tracks, including session delivery and ongoing updates.
- Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation.
- Ensure training content remains accurate and aligned with current product functionality.
- Collect and synthesize customer feedback to improve training effectiveness and clarity.
- Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time.
- Manage onboarding activities for small to mid-complexity customers with minimal oversight.
- Coordinate with Professional Services and Senior Enablement Managers on onboarding for enterprise or complex accounts.
- Monitor onboarding progress and proactively surface risks, delays, or adoption challenges.
- Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value.
- Own execution of defined enablement initiatives (e.g., new course rollouts, training refreshes, onboarding updates).
- Track enablement metrics such as training attendance, completion, and early adoption indicators.
- Identify recurring customer challenges and recommend content or process improvements.
- Support enablement-related project work, timelines, and deliverables.
- Partner with Marketing to support customer-facing educational content and campaigns.
- Collaborate with Product and Engineering to stay current on feature releases and translate changes into training updates.
- Contribute to internal enablement resources used by Customer Success and Professional Services teams.
- Serve as a reliable enablement point of contact for internal stakeholders on assigned initiatives.
Requirements
- 3–5 years of experience in customer enablement, customer success, onboarding, training, or a related SaaS role.
- Proven ability to independently deliver customer training and onboarding programs.
- Strong facilitation and presentation skills for both technical and non-technical audiences.
- Experience creating and maintaining structured training materials and documentation.
- Strong organizational and project execution skills.
- Ability to operate independently within defined processes and priorities.
- Comfort working cross-functionally with Product, Marketing, and Professional Services.
- Experience supporting enterprise or operationally complex customers (preferred).
- Familiarity with LMS platforms, customer education tools, or webinar software (preferred).
- Experience using adoption or engagement metrics to inform enablement improvements (preferred).
- Exposure to infrastructure, data, AI, or analytics-driven software products (preferred).
Benefits
- Medical, Dental, Vision, Basic Life, 401(k), and more
- Unlimited PTO
- Tools you need to get the job done
- Competitive salary and potential equity-based remuneration
- Budget for courses, books, conferences—your development is important to us
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer enablementcustomer successonboardingtrainingSaaStraining materialsdocumentationadoption metricsengagement metricsanalytics-driven software
Soft skills
facilitation skillspresentation skillsorganizational skillsproject execution skillsindependent operationcross-functional collaborationcustomer feedback synthesisrisk monitoringbest practices reinforcementcontent improvement