Customer Manager
Severn Trent
full-time
Posted on:
Location Type: Office
Location: Derby • United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Operating from Raynesway site in Derby
- Leading high performing teams of retailer advisors
- Building, coaching, and mentoring talented people
- Handling escalated customer issues
- Creating a culture of empowerment and learning
- Ensuring SLA compliance across customer service operations
- Identifying emerging talent for growth opportunities
- Coordinating support for new starters and timebound improvement projects
Requirements
- Proven experience in leadership roles managing large teams
- Experience in customer-oriented environments
- Strong communication and collaboration skills
- Ability to guide and support Team Leaders
- Ability to handle escalations professionally
- Proficient in analyzing performance data and translating it into actions
- Ability to adapt in fast-shifting environments
- Knowledge of customer experience best practices
Benefits
- Competitive salary offering 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,225, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingmentoringcommunicationcollaborationproblem-solvingadaptabilitycustomer serviceperformance analysisteam support