Retail and Customer Services Team Leader
Severn Trent
full-time
Posted on:
Location Type: Office
Location: Derby • United Kingdom
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Salary
💰 £33,801 - £38,238 per year
Job Level
About the role
- Managing and motivating both team and individual performance
- Providing regular performance feedback to team members using coaching techniques
- Inspiring and motivating colleagues to deliver best in class customer service
- Delivering effective coaching and developing colleagues to perform at their best
- Collaborating with Senior Leaders and Peers within Customer Solutions to meet business goals
- Delivering quality interactions with customers through a customer centric mindset
- Monitoring and utilising relevant performance data to drive continuous improvement
Requirements
- Managing and motivating both team and individual performance
- Provide regular performance feedback to team members using coaching techniques
- Inspire and motivate a team of colleagues to deliver best in class customer service while achieving challenging performance targets
- Delivering effective and efficient coaching, developing colleagues to perform at their best
- Collaborating with Senior Leaders and Peers within Customer Solutions, and the wider business to meet both Wholesale Market Unit and Company goals and vision
- Deliver Best in Class customer service and operates with a customer centric mindset
- Drive exceptional team performance across all measurable key performance indicators
- Encourage a culture of learning and development and ensure Colleagues are given appropriate levels of coaching, support, and where required, utilising performance management tools
- Drive a Think Customer Right First-Time culture
- Confident negotiator; skilled in making decisions and dealing with customer issues
- Ability to think objectively to plan, prioritise and resolve work in effective ways in target driven environment
Benefits
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Applicant Tracking System Keywords
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Soft Skills
team managementperformance feedbackcoaching techniquesmotivationcustomer servicecollaborationnegotiationdecision makingproblem solvingplanning