Application Support Consultant
SESTEK
full-time
Posted on:
Location Type: Hybrid
Location: Ankara • Turkey
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Tech Stack
About the role
- Provide application support to customers
- Install SESTEK products for different environments with project manager coordination
- Solve technical problems during projects and after production according to service level agreements
- Give basic level application support to customers (Guidance for how to use the application)
- Respond to partner and customer enquiries through e-mail, ticket system and calls
- Oversee and follow-up on open customer issues
- Record and manage best practice resolutions for the company’s self-service knowledge base
- Develop customer relationships through professional, dependable and accurate interactions
- Offer proactive communication to clients, account managers and project managers
Requirements
- Bachelor’s degree in computer science/engineering or related area
- A strong command of spoken and written English is essential
- Minimum 2 years of experience in handling tickets, working with project management, product management and software development teams
- Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
- At least mid-level database querying skills (Esp. for MS SQL Server)
- Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features
- Basic network knowledge (TCP, UDP protocols; MRCP, SIP …etc.)
- Good command of debugging and diagnostic skills
- Common understanding of software application architecture
- Excellent communication skills, customer orientation and organizational awareness
- Successful in time management and compatible with flexible working hours
- Ability to work in a fast-paced environment and can handle changing priorities
- Great to have experience of voice technologies
- Nice to understand DevOps fundamentals
Benefits
- Private health insurance
- Meal card
- Transportation allowance
- Monthly budget for external activities with colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development
- Support for certificate programs
- Birthday celebrations
- Parties and happy hours
- “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS SQL ServerPostgreSQL Serverdatabase queryingMicrosoft Windows Servernetwork knowledgedebugging skillsdiagnostic skillssoftware application architecturevoice technologiesDevOps fundamentals
Soft Skills
communication skillscustomer orientationorganizational awarenesstime managementability to handle changing prioritiesprofessional interactiondependabilityproactive communicationrelationship developmentflexibility
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in engineering