SESTEK

Solutions Engineer

• Learning and becoming an expert in Sestek’s Agentic AI
• Analyzing customer needs and designing the best-fit solutions using Sestek products
• Working closely with customers’ business and technical teams
• Providing consultancy, training, and best practice guidance for Sestek solutions
• Supporting customers in improving AI assistant performance and conversation experiences
• Building strong customer relationships to increase product adoption and customer satisfaction
• Assisting with critical customer requests and issue escalations when needed
• Reporting customer feedback, product demands, and improvement opportunities to internal teams

Senior Business Solutions Consultant

Customer Success Manager

• Act as the primary point of contact for corporate clients
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly
• Collaborate with internal teams to optimize the customer experience
• Leverage company expertise to provide strategic recommendations
• Monitor key performance metrics and drive customer retention and loyalty
• Analyze business needs and design solutions within Sestek products
• Support AI Agent design and contribute to chat & voice agent development