SESTEK

Customer Success Manager

• Act as the primary point of contact for corporate clients
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
• Collaborate with internal teams to optimize the customer experience
• Leverage company expertise to provide strategic recommendations and deliver personalized experiences
• Work closely with business units to enhance customer satisfaction and engagement
• Monitor key performance metrics and drive customer retention and loyalty
• Analyze business needs and design the best solutions within Sestek products
• Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions
• Design and optimize customer journeys for AI Agents

Consultant

• Provide application support to customers
• Install SESTEK products for different environments with project manager coordination
• Solve technical problems during projects and after production according to service level agreements
• Give basic level application support to customers (Guidance for how to use the application)
• Respond to partner and customer enquiries through e-mail, ticket system and calls
• Oversee and follow-up on open customer issues
• Record and manage best practice resolutions for the company’s self-service knowledge base
• Develop customer relationships through professional, dependable and accurate interactions
• Offer proactive communication to clients, account managers and project managers

Customer Success Manager

Application Support Consultant