Senior Business Solutions Consultant

SESTEK

Senior Business Solutions Consultant for Sestek's Solutions Consulting team, focusing on AI-powered conversational solutions. Analyze business needs and design tailored solutions for clients.

Posted 7/19/2026full-timeIstanbul • 🇹🇷 TurkeySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sestek’s Agentic AI and customer interaction technologies, with a strong focus on business analysis and product consultancy. Proficient in providing training, consultancy, and support to enhance AI assistant performance and customer satisfaction.

Highest-signal resume keywords

Business AnalysisProduct ConsultancyCustomer Interaction TechnologiesConversational AICommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProduct ConsultancyData AnalysisSQLAPI ExperienceSpeech TechnologiesLarge Language ModelsDiagramming ToolsMS Office

Soft Skills

Communication SkillsPresentation SkillsAdaptabilityCustomer Relationship Management

Tools & Technologies

VisioDraw.io

Certifications & Qualifications

Driver’s License (Class B)

Industry Keywords

AIITCall Center TechnologiesTelephonyContact CenterMobileWebchat

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Learning and becoming an expert in Sestek’s Agentic AI
Analyzing customer needs and designing the best-fit solutions using Sestek products
Working closely with customers’ business and technical teams
Providing consultancy, training, and best practice guidance for Sestek solutions
Supporting customers in improving AI assistant performance and conversation experiences
Building strong customer relationships to increase product adoption and customer satisfaction
Assisting with critical customer requests and issue escalations when needed
Reporting customer feedback, product demands, and improvement opportunities to internal teams

Requirements

What you’ll need

University degree in science or engineering (not determinant for this position)
Excellent verbal and written communication skills in Turkish and English
Minimum 4 years of work experience, including at least 3 years in business analysis or product/project consultancy (AI, IT, or call center technologies)
Good knowledge of MS Office, basic data analysis, and diagramming tools (Visio, Draw.io)
General knowledge of customer interaction technologies (telephony, contact center, mobile, webchat, etc.)
Eager to learn and adaptable to technology changes
SQL and API experience is a plus
Experience in speech technologies or Conversational AI is a plus
Knowledge/experience with Large Language Models (LLMs) or Agentic AI is a plus
Effective presentation skills are a plus
Driver’s license (class B) is a plus.

Benefits

Comp & perks

Private health insurance
Meal card
Transportation allowance
Monthly budget for external activities with colleagues
Incentive for graduate and postgraduate studies
Training opportunities for technical and personal development
Support for certificate programs related to the field of profession
Birthday celebrations, parties and happy hours
'Welcome to Spring/Fall' events
Breakfast and healthy snacks at office all day long.