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SESTEK

Customer Success Manager

SESTEK

Customer Success Manager ensuring satisfaction and long-term success of corporate clients. Collaborating on AI-driven solutions and optimizing customer experiences in a dynamic tech environment.

Posted 7/19/2026full-timeIstanbul • 🇹🇷 TurkeyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and user experience, with a strong focus on client management, problem-solving, and strategic recommendations. Proficient in analyzing business needs and designing solutions, particularly in AI and voice/chatbot technologies.

Highest-signal resume keywords
Customer Success ManagementAI Voice/Chatbot SolutionsFluency in English and TurkishProblem-Solving SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Experience OptimizationBusiness Needs AnalysisSolution DesignPerformance Metrics MonitoringChat & Voice Agent Development
Soft Skills
Excellent CommunicationPresentation SkillsStorytelling SkillsTask PrioritizationCollaboration

About the role

Key responsibilities & impact
  • Act as the primary point of contact for corporate clients
  • Ensure customer satisfaction by responding to inquiries and resolving issues promptly
  • Collaborate with internal teams to optimize the customer experience
  • Leverage company expertise to provide strategic recommendations
  • Monitor key performance metrics and drive customer retention and loyalty
  • Analyze business needs and design solutions within Sestek products
  • Support AI Agent design and contribute to chat & voice agent development

Requirements

What you’ll need
  • Minimum 6 years of experience in customer success, user experience, or a related field
  • Excellent communication and problem-solving skills
  • Proven ability to manage multiple clients and prioritize tasks effectively
  • Fluency in English and Turkish (additional languages are a plus)
  • Experience with AI, voice/chatbot solutions is a plus
  • Strong presentation and storytelling skills

Benefits

Comp & perks
  • Private health insurance
  • Meal card
  • Transportation allowance
  • Monthly budget for external activities with colleagues
  • Incentive for graduate and postgraduate studies
  • Training opportunities for technical and personal development
  • Support for certificate programs related to the field of profession
  • Birthday celebrations
  • Parties and happy hours
  • “Welcome to Spring/Fall” events
  • Breakfast and healthy snacks at the office all day long