SERVPRO

Franchise Business Consultant

SERVPRO

full-time

Posted on:

Location Type: Office

Location: Gallatin • Tennessee • United States

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About the role

  • The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development.
  • Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards.
  • Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.
  • Support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
  • Provide advice and targeted training on a continual basis to maintain SERVPROs continued track record of competitive performance.
  • Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth.
  • Provide assistance and consultation regarding improving owners skill sets in coaching, mentoring, accountability, management, and management development.
  • Ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability.

Requirements

  • Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
  • English language fluency required
  • Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner
  • Must have "the Passion to Serve" franchisees through consultative skills
  • Ability to present and speak professionally to large groups
  • Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint
  • A thorough understanding of the SERVPRO Operating System
  • A thorough understanding of SERVPRO Stages of Development
  • An understanding of financial statements, QuickBooks Online, and general business practices
  • A complete understanding of training venues, resources, and programs
  • Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital
  • Professional positive attitude for franchisees, team members, and colleagues is essential
  • Proven competence in the areas of leadership and academics
  • Ability to work collaboratively with others and fully engage in special projects
  • Ongoing effort to increase knowledge of our industry and support of the brand.
Benefits
  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultationfranchise systemfinancial statementsQuickBooks Onlinetrainingcoachingmentoringmanagement developmentKey Performance Metricscustomer service
Soft Skills
communicationconsultative skillspresentationprofessionalismpositive attitudeleadershipcollaborationengagementaccountabilityorganizational skills