Business Analyst – ServiceNow, CRM/CSM
SERVISTIO
ServiceNow
Business Analyst, ServiceNow – HR
SERVISTIO
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoServiceNow
About the role
- Support and shape ServiceNow projects from consulting and design through implementation to in‑life support
- Analyze and design functional HR requirements
- Work in an agile environment and create high-quality features, epics and user stories
- Conduct business analyses to derive optimization measures for digital workflows
- Perform minor configurations of ServiceNow modules
- Support onboarding/mentoring of our junior consultants
- Independently manage and continuously develop the ServiceNow service portfolio
Requirements
- Subject-matter expertise in HR
- Ideally you have experience with ServiceNow or you are motivated to acquire ServiceNow skills
- Professional experience in software development, technology consulting and/or system integration
- Strong analytical and conceptual skills and enjoy serving as the interface between IT and the business
- Experience with the necessary level of detail in requirements analysis and design
- Strong analytical and problem-solving skills, and experience in process optimization and modeling
- Strong conflict-resolution skills, excellent communication and confident presentation skills
- University degree
- Business-fluent German and good English skills
- Willingness to travel within the DACH region for consulting projects
Benefits
- Attractive, performance-based compensation
- A family-friendly company with flexible working hours: remote, at client sites or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities—because our employees’ expertise drives us forward
- Exciting projects in an innovative, international environment with cutting-edge technologies
- Teamwork is important to us
- Life is more than work—therefore we offer 30 days of vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowHR requirements analysissoftware developmenttechnology consultingsystem integrationprocess optimizationrequirements analysisconfiguration of ServiceNow modulesagile methodologybusiness analysis
Soft skills
analytical skillsconceptual skillsconflict-resolution skillscommunication skillspresentation skillsmentoringproblem-solving skillsinterpersonal skillsorganizational skillsteam collaboration
Certifications
university degree