Business Analyst – ServiceNow, CRM/CSM
SERVISTIO
ServiceNow
ServiceNow Architect – m/f/d
SERVISTIO
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoJavaScriptServiceNow
About the role
- As a ServiceNow specialist, you create architecture concepts for product and project solutions
- You accompany and shape ServiceNow projects from consulting and design through implementation to live operation
- You analyze and design business requirements in the ITSM, HR, and/or Customer Service (CS) areas and implement them
- You conduct business analyses to derive optimization measures for digital workflows
- Configuring and customizing ServiceNow modules is part of your responsibilities
- You support onboarding and mentoring of our junior consultants
- Managing (sub-)projects, stakeholder management, and reporting are part of your responsibilities
- You take responsibility for shaping and continuously developing our ServiceNow service portfolio independently and proactively
Requirements
- You have professional experience in IT architecture, software development, technology consulting, and/or system integration
- You are familiar with common connectors/APIs for integrations, have experience with JavaScript, and possess knowledge of web technologies and databases
- In addition to technical skills, you also have domain experience, ideally in IT Service Management, HR, and/or Customer Service
- You have analytical and conceptual skills and enjoy acting as the interface between IT and the business
- Ideally you have experience with ServiceNow or are motivated to acquire ServiceNow skills
- You hold a completed university degree
- You speak fluent German and English
- Travel for consulting projects within the DACH region is not an issue for you
Benefits
- Attractive, performance-oriented compensation
- A family-friendly company with flexible working hours: remote, at the client, or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities — the know-how of our employees also drives us forward
- Exciting projects in an innovative and international environment with cutting-edge technologies
- You have the option to order your own company bike (JobRad) through us
- Teamplay is important to us
- Life is more than work; that's why we offer 30 days of vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT architecturesoftware developmenttechnology consultingsystem integrationJavaScriptweb technologiesdatabasesServiceNowbusiness analysisdigital workflows
Soft skills
analytical skillsconceptual skillsstakeholder managementmentoringcommunicationproactive attitudeinterface between IT and businessproject management