SERVISTIO

ServiceNow

• Support and shape ServiceNow projects from consulting and concept through implementation to post-go-live operations
• Analyze and design functional requirements in CRM and CSM
• Work in agile environments and create features, epics, and user stories
• Conduct business analyses to derive optimization measures for digital workflows
• Perform minor configurations of ServiceNow modules
• Support onboarding and mentor junior consultants
• Independently shape the service portfolio in the ServiceNow domain

Business Analyst – ServiceNow, CRM/CSM

• You will support and shape ServiceNow projects from consulting and design through implementation to live operation
• You will analyze and design functional requirements in the ITSM, HR and/or Customer Service areas and implement them
• You will conduct business analyses to identify optimization measures for digital workflows
• Configuring and customizing ServiceNow modules is part of your responsibilities
• You will support the onboarding/mentoring of our Junior Consultants
• You will be responsible for managing (sub-)projects, stakeholder management and reporting
• You will independently and proactively help shape and continuously develop our ServiceNow service portfolio

IT Consultant, Business Analyst (ServiceNow)

• As a ServiceNow specialist, you create architecture concepts for product and project solutions
• You accompany and shape ServiceNow projects from consulting and design through implementation to live operation
• You analyze and design business requirements in the ITSM, HR, and/or Customer Service (CS) areas and implement them
• You conduct business analyses to derive optimization measures for digital workflows
• Configuring and customizing ServiceNow modules is part of your responsibilities
• You support onboarding and mentoring of our junior consultants
• Managing (sub-)projects, stakeholder management, and reporting are part of your responsibilities
• You take responsibility for shaping and continuously developing our ServiceNow service portfolio independently and proactively

ServiceNow Architect – m/f/d

• Support and shape ServiceNow projects from consulting and design through implementation to in‑life support
• Analyze and design functional HR requirements
• Work in an agile environment and create high-quality features, epics and user stories
• Conduct business analyses to derive optimization measures for digital workflows
• Perform minor configurations of ServiceNow modules
• Support onboarding/mentoring of our junior consultants
• Independently manage and continuously develop the ServiceNow service portfolio

Business Analyst – ServiceNow, CRM/CSM

IT Consultant, Business Analyst (ServiceNow)

ServiceNow Architect – m/f/d

Business Analyst, ServiceNow – HR