IT Project Manager, Business Analyst - ServiceNow
SERVISTIO
full-time
Posted on:
Location Type: Hybrid
Location: München • Germany
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Tech Stack
About the role
- You accompany and shape ServiceNow projects from consulting and concept through implementation to go-live.
- You analyze and design business requirements in the ITSM, HR, and/or Customer Service (CS) domains and implement them.
- You conduct business analyses to derive optimization measures for digital workflows.
- Configuring and customizing ServiceNow modules is part of your responsibilities.
- You support the onboarding and mentoring of our junior consultants.
- Managing (sub-)projects, stakeholder management and reporting are among your responsibilities.
- You take ownership of and independently help develop our ServiceNow service portfolio and continuously advance it.
Requirements
- Ideally you have experience with ServiceNow or are motivated to acquire ServiceNow skills.
- You have professional experience in software development, technology consulting and/or system integration.
- In addition to technical skills, you also have business domain experience, ideally in IT service management, HR and/or customer service.
- You possess analytical and conceptual skills and enjoy acting as the interface between IT and the business.
- You hold a university degree.
- You are fluent in German and have good English skills.
- Business travel within the DACH region for consulting projects is acceptable to you.
Benefits
- Attractive, performance-based compensation.
- A family-friendly company with flexible working hours: remote, at the client or in the office.
- Excellent working atmosphere with flat hierarchies and short decision-making paths.
- Individual development and training opportunities, because our employees' know-how moves us forward.
- Exciting projects in an innovative and international environment with state-of-the-art technologies.
- You have the option to order your own company bike (JobRad) through us.
- Teamplay is important to us.
- Life is more than work — that's why we offer 30 days of vacation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowsoftware developmenttechnology consultingsystem integrationbusiness analysisdigital workflowsconfigurationcustomizationIT service managementHR
Soft Skills
analytical skillsconceptual skillsstakeholder managementmentoringownershipcommunicationinterface between IT and business
Certifications
university degree