Business Analyst – ServiceNow, CRM/CSM
SERVISTIO
ServiceNow
IT Consultant, Business Analyst (ServiceNow)
SERVISTIO
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoServiceNow
About the role
- You will support and shape ServiceNow projects from consulting and design through implementation to live operation
- You will analyze and design functional requirements in the ITSM, HR and/or Customer Service areas and implement them
- You will conduct business analyses to identify optimization measures for digital workflows
- Configuring and customizing ServiceNow modules is part of your responsibilities
- You will support the onboarding/mentoring of our Junior Consultants
- You will be responsible for managing (sub-)projects, stakeholder management and reporting
- You will independently and proactively help shape and continuously develop our ServiceNow service portfolio
Requirements
- Ideally, you have experience with ServiceNow or are motivated to acquire ServiceNow skills
- You have professional experience in software development, technology consulting and/or system integration
- In addition to technical skills, you also have domain experience—ideally in IT service management, HR and/or customer service
- You possess analytical and conceptual skills and enjoy acting as the interface between IT and the business
- You have a completed university degree
- You speak German at a business-fluent level and have good English skills
- Willingness to travel for consulting projects within the DACH region is acceptable to you
Benefits
- Attractive, performance-related compensation
- A family-friendly company with flexible working hours: remote, at client sites or in the office
- Excellent working atmosphere with flat hierarchies and short decision-making paths
- Individual development and training opportunities—because our employees' know-how also moves us forward
- Exciting projects in an innovative and international environment using the latest technologies
- Teamwork is important to us
- Life is more than work, therefore we offer 30 days of vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowsoftware developmenttechnology consultingsystem integrationbusiness analysisfunctional requirements designdigital workflows optimizationconfigurationcustomization
Soft skills
analytical skillsconceptual skillsstakeholder managementreportingmentoringproactive attitudeinterface between IT and business
Certifications
university degree