ServiceTitan

Sales Development Rep

• Execute high-volume, multi-channel outreach to engage decision-makers within target accounts
• Conduct thorough discovery calls to qualify potential leads and successfully schedule demos
• Master our sales methodology and technology to effectively manage your activities and pipeline
• Partner with Account Executives to develop winning sales strategies
• Proactively seek out coaching and feedback to continuously learn and improve your skills

Sales Development Representative

Engineering Manager

• Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals.
• Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes.
• Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs.
• Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders.
• Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals.
• Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership.
• Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable.
• Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization.
• Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative.

Senior Manager, Software Engineering – Platform/Infra

SDET

• Design and build quality systems end-to-end — not just add tests, but architect the framework, tooling, and processes that let the team ship with confidence.
• Build quality layer by layer: Set the vision of the layers (unit, integration, E2E, Load/Performance, Security, Chaos testing, etc) and guide the team through it by owning several layers of the guardrails.
• Be an active quality partner in your squad — engage in squad channels, cross team communication, take incoming asks, troubleshoot issues, and drive them to resolution; be the quality voice in standups, planning, and code reviews.
• Drive performance and load testing — collaborate with engineers on load test design and execution, build dashboards to monitor results, and establish ongoing monitoring practices.
• Be the champion of applying AI tooling in your everyday work as well as the work of your partners to have a cross functional team impact.
• Integrate automated tests into CI/CD to enable continuous testing and fast feedback loops from commit to production.
• Monitor test results and failures — diagnose root causes, track defects, work with engineering teams and stakeholders to resolve issues quickly, and improve signal quality over time.
• Champion contract and chaos testing — bring familiarity with contract testing patterns and chaos/resilience testing to identify systemic weaknesses before they reach production.
• Facilitate continuous process improvement — evaluate and evolve testing tools, methodologies, and reporting practices so the quality system stays relevant as the product grows.
• Collaborate on test planning with Engineers, Product Managers, and Designers to improve coverage and ensure test cases reflect real user scenarios.

Senior Software Engineer, Test – Org Modeling

Solutions Engineer

• Lead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platform.
• Create technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-end.
• Understand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriate.
• Design and develop RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows.
• Build custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirements.
• Develop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenarios.
• Collaborate with stakeholders to assess and document requirements, review designs, and define functional specifications.
• Manage integration analysis, configuration, and deployment across development, staging, and production environments.
• Lead integration projects with third-party vendors from discovery through design, development, testing, and implementation.
• Proactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments.
• Build and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows.
• Participate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updates.
• Monitor, track, and resolve enterprise integration support tickets; collaborate with functional leads on escalated issues.
• Create detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycle.
• Research integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholders.
• Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes, and how they relate to integrations.
• Assume additional responsibilities as required.
• Serve as the subject matter expert on the Workato and MuleSoft integration landscape, including recipe/flow patterns, connector capabilities, and platform best practices.
• Maintain current knowledge of Workato and MuleSoft products, iPaaS industry trends, and agile methodology best practices.
• Stay current with platform releases, new connectors, and features; evaluate their potential impact on existing integrations and recommend adoption strategies.
• Be a strong contributor to the integration platform vision and drive team planning and architectural decisions.
• Work with business stakeholders to identify problem areas, assess integration complexity, and determine overall project impact.
• Develop and maintain the end-to-end enterprise integration strategy, including middleware selection, data flow governance, and API management.
• Partner with business stakeholders and engineering team members to align on objectives and delivery programs.
• Help manage timelines and deliverables within large, multi-month integration projects.
• Understand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), driving alignment with system owners.
• Be an active participant in enterprise architecture discussions and integration governance forums.
• Design and implement data reconciliation processes to ensure integrity across integrated systems.
• Produce and review audit reports to assess integration performance, error handling effectiveness, and data quality.
• Build dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration health.
• Maintain and enhance reporting frameworks to support operational excellence and SLA compliance.
• Translate business requirements into integration-driven reporting solutions and analytics.
• Design and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes.
• Build intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflows.
• Integrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generation.
• Collaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelines.
• Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance.
• Stay current with emerging AI/ML APIs, SDKs, and platform capabilities relevant to enterprise integration and automation.

Senior Integration Engineer

Product Manager

• Define and own the roadmap for a cohesive product area within the Exteriors vertical, with a clear vision aligned to company goals and customer outcomes.
• Architect scalable, AI-powered solutions—including intelligent recommendations, automated workflows, and agentic experiences—that improve insights and reduce manual work for operators at scale.
• Set measurable, multi-quarter goals and lead cross-functional teams toward them with rigor and transparency.
• Lead deep customer discovery and market research to build fluency in how roofing, siding, and glass businesses actually operate—and translate that into clear, compelling product strategy.
• Proactively identify and remove technical and organizational blockers before they impede delivery.
• Build strong partnerships with engineering, design, data, and GTM leadership to align execution and deliver features that drive real business value.

Staff Product Manager – Exteriors

Salesforce Developer

• Lead the design, development, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, CPQ, and Billing.
• Own and evolve our Salesforce CPQ and Billing implementation — including product catalog, pricing rules, quote templates, invoicing, and revenue recognition flows.
• Architect scalable, maintainable solutions using Apex, LWC, and Salesforce Flow.
• Drive integrations between Salesforce and external systems via REST/SOAP APIs, platform events, and middleware.
• Partner with Revenue Operations, Sales, Finance, and Product teams to translate business requirements into technical designs.
• Apply AI-assisted development tools and techniques to accelerate coding, testing, documentation, and solution design.
• Establish and enforce Salesforce development best practices, code review standards, and release management processes.
• Mentor and guide junior and mid-level Salesforce engineers.
• Evaluate new Salesforce features and platform releases; make recommendations for adoption.
• Manage and improve CI/CD pipelines for Salesforce deployments.

Lead Salesforce Developer

Data Scientist

• Own the data science and applied AI roadmap for operations—agentic systems, forecasting, lead scoring, voice of the customer aggregation, and decision-support that improve throughput, reliability, and unit economics.
• Build agents and AI workflows that don't just predict but act.
• Own the data science and AI behind post-sales product experiences, including the support agent, onboarding intelligence, and customer success automation—from design through production deployment, evaluation, and quality monitoring.
• Lead, hire, and develop a data science team executing on operational and product-facing work; set standards for technical rigor, evaluation, and production quality.
• Partner with operations, finance, and product leadership to identify high-leverage problems, frame them, and translate them into operational decisions and shipped AI capabilities.
• Drive the full lifecycle from problem definition through deployment and monitoring, ensuring systems hold up in production—whether powering an internal forecast, an autonomous workflow, or a live customer interaction.
• Establish metrics and evaluation frameworks connecting this work to operational, financial, and customer outcomes (e.g., deflection, resolution quality, time-to-value, retention), including rigorous evaluation of non-deterministic AI systems.
• Collaborate with data engineering, machine learning engineering, platform, and product teams on the infrastructure, data quality, orchestration, tooling, and guardrails these systems depend on.
• Communicate findings and recommendations to executive stakeholders, balancing technical depth with business clarity.
• Champion an AI/agent-first way of working within the team—both as a hands-on technical leader (e.g., Claude Code) and by inventing agentic systems that make the team faster.

Director, Data Science

Growth Marketing

• Support the execution of full-funnel, multi-channel marketing campaigns that drive upsell, cross-sell and revenue growth across the existing customer base.
• Assist in managing end-to-end campaigns execution, from intake through launch, including audience creation, asset coordination, QA, deployment & performance tracking / reporting.
• Maintain campaign calendars and ensure initiatives are delivered on time and aligned to business priorities.
• Collaborate with marketing channel owners, product, operations, and sales teams to ensure campaigns are aligned with business goals.
• Partner with content and creative teams to help develop messaging and visuals that resonate with customers.
• Coordinate campaign assets, messaging, and launch requirements across stakeholders.
• Act as a key point of contact for campaign execution and operational support.
• Assist with customer segmentation and targeting to ensure campaigns are personalized and relevant to the audience.
• Identify trends and opportunities for optimization based on campaign and customer behavior data.
• Monitor campaign performance and surface optimization recommendations to improve results.
• Stay current with industry trends and best practices to continuously improve campaign effectiveness.

Senior Growth Marketing Specialist

Account Executive

• Foster & build relationships with customers post-sale to identify upsell opportunities
• Outbound prospecting, outreach to educate customers on new products/features
• Leading discovery calls, conducting product demonstrations, negotiating contracts
• Driving high adoption/utilization
• Develop understanding of customers business needs, growth opportunities and pain points
• Become the voice of the customer and work with a Solution Engineer to incorporate customer feedback to prioritize future features
• Assess and accurately forecast sales activity and revenue goals
• Achieve and exceed team sales goals on a monthly revenue target by building and maintaining a robust sales pipeline
• Work with Pro Onboarding team, Pro Adoption Team and Customer Success to ensure customers are utilizing the Pro Products to their fullest

Account Executive – Pro Accounts

Customer Success Manager

• Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team
• Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs
• Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform
• Act as the primary point of contact for customer inquiries and issues
• Proactively reach out to customers through phone calls and written communication to understand their goals
• Utilize data to track customer success metrics
• Monitor account health and flag risk behaviors to engage with customers proactively
• Approach all customer interactions with a positive, can-do attitude
• Provide training and guidance to customers, ensuring they utilize our software effectively
• Seek ways to improve customer satisfaction and raise customer advocacy.
• Monitor customer usage and engage in renewal discussions.

• Establish clear, outcome-driven professional development plans with milestones for engineers and managers.
• Provide ongoing coaching through 1:1s, feedback, and active mentorship, raising the bar on both technical and leadership excellence.
• Build a strong team culture grounded in ownership, trust, psychological safety, and continuous improvement.
• Attract, hire, and retain top engineering talent in close partnership with Recruiting.
• Grow future technical and people leaders by creating opportunities for increased scope, ownership, and impact.
• Guide teams in the design, evolution, and operation of scalable, reliable, and maintainable systems, especially in areas spanning multiple services and product domains.
• Act as a senior technical leader who can dive deep into architecture discussions, review designs, and help teams navigate complex technical trade-offs.
• Ensure high standards of engineering quality, including system reliability, performance, security, and operational excellence.
• Own delivery outcomes for your teams across discovery, design, implementation, and production.
• Build, communicate, and continuously refine a clear technical and execution roadmap aligned with business and product goals.
• Drive clarity in ambiguous problem spaces by breaking down complex initiatives into actionable plans with measurable outcomes.

Senior Manager, Software Engineering

Director

• Build the team by hiring, developing, and retaining a high-performing team of Success Engineers
• Define career paths and technical competency frameworks
• Coach on technical advisory and translating product capability into business outcomes
• Operationalize across adoption, utilization, health monitoring, technical churn intervention, and expansion enablement
• Feature utilization tracking, configuration quality, proactive health monitoring, risk identification
• Partner with Sales & CS to identify expansion opportunities
• Deliver tailored demos showcasing advanced platform capabilities
• Develop ROI narratives and technical business cases for expansion initiatives
• Establish best practices for customer discovery, technical workshops, and solution design
• Own the team's Internal Communication muscle
• Build technical churn risk motion
• Serve as the executive technical sponsor for top-tier strategic customers
• Drive cross-functional influence with Product, Engineering, and Support & Services leadership
• Establish the data and tooling foundation for the team
• Scope and orchestrate advisory engagements, M&A integration support, and multi-tenant rollouts
• Travel ~30% of the time for customer onsites and field engagement with strategic accounts

Director, Success Engineer – Strategic

Implementation Specialist

• Serve as the single point of contact during the customer’s phone integration and set-up
• Schedule & conduct detailed discovery calls with customers to determine any changes or requirements needed to successfully reconfigure the customer’s current phone set-up
• Assist the customer in speaking with their current phone provider and/or phone vendor to ensure the most optimal telecom setup
• Coordinate and follow up with customers to ensure their integration is seamless and successful
• Process, keep track & update the status of the customer’s integration in Salesforce
• Troubleshoot phone integration issues pre and post Live
• Work with members of multiple teams (including but not limited to Success, Onboarding, Support, Engineering, Product, Marketing)
• Manage escalations from multiple teams internally and externally

Telecom Implementation Specialist

AI Engineer

• Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models
• Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale
• Partner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-based systems
• Educate the organization how to leverage AI/ML to produce better customer outcomes
• Partner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practices
• Research and stay abreast of new technologies and industry trends in the rapidly evolving LLM and foundation model ecosystem. Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
• Hire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the Product.

Senior Manager, AI Engineering

• Assist in the preparation of the tax provision (ASC 740), including current and deferred tax calculations for a public company
• Assist in the preparation of federal, state, and international income tax returns, estimates, and extensions
• Prepare and review quarterly and annual income tax provisions in accordance with US GAAP
• Support the preparation of tax-related disclosures for SEC filings (10-K, 10-Q), including footnote preparation and management review support
• Prepare and maintain monthly tax account reconciliations
• Assist with components of IRS and state income tax audits, including preparation of responses and supporting documentation
• Monitor and analyze existing and proposed tax legislation; assess and communicate impact to the business
• Research complex tax issues and prepare technical documentation and memoranda
• Support federal and state R&D tax credit calculations and related documentation
• Partner with Accounting, FP&A, Legal, and Operations teams to ensure tax considerations are integrated into business decisions and processes
• Collaborate with the Payroll and HR teams on employment tax matters, equity compensation (RSUs, stock options), and related reporting (W-2, 1099)
• Work with the Treasury team on cash tax forecasting, intercompany transactions, and transfer pricing support
• Coordinate with the IT and Finance Systems teams to support tax data integrity and reporting automation
• Liaise with external auditors during the year-end audit process to support tax-related inquiries and deliverables
• Support the Tax Manager in communicating tax positions and requirements to senior leadership and cross-departmental stakeholders