ServiceTitan

People Operations

• Provide strategic thought partnership and coaching to leaders
• Coach and advise on employee experience components
• Build relationships and inspire a culture of accountability
• Role in organizational-wide initiatives and projects
• Partner with leaders for headcount forecasting
• Lead and execute business practice improvements
• Collaborate with the People Ops team

Contract People Business Partner

Recruitment

• Own the Executive Search Function.
• Lead full-cycle executive searches for VP, SVP, and proactive roles globally, from intake through offer close and onboarding handoff.
• Serve as the primary point of contact and strategic advisor to C-suite hiring managers throughout each search.
• Design and execute bespoke search strategies for each role - including market mapping, target company lists, outreach sequencing, and candidate positioning.
• Manage a small portfolio of concurrent confidential searches with rigorous discretion and timeline discipline.
• Build trusted relationships with the CPO, CFO, CTPO, General Counsel, and other functional heads to deeply understand their organizational needs and long-term talent vision.
• Present candidate slates, market benchmarks, and competitive intelligence in polished, executive-ready formats.
• Advise stakeholders on organizational design, leveling, and talent availability when headcount plans are being built - not just filled.
• Influence offer strategy, compensation structure, and negotiation posture for critical executive hires.
• Maintain a living talent map of executive-level talent across key functions and geographies - including competitors, adjacent industries, and passive candidates in long-term relationships.
• Cultivate a proprietary network of executives who trust ServiceTitan as a destination employer, even before a role is open.
• Develop and deliver regular executive talent market reports covering compensation trends, supply/demand dynamics, and competitor moves.
• Track and report executive search metrics - time-to-fill, offer acceptance rate, diversity of slate, and source of hire - to the Head of TA and People leadership.
• Partner with Total Rewards and Finance on exec-level compensation benchmarking and equity modeling for offer scenarios.
• Serve as a brand ambassador to high-caliber executive talent, delivering a world-class candidate experience that reflects ServiceTitan's culture and ambition.
• Partner with Communications and Marketing on executive employer branding narratives for target markets.
• Represent ServiceTitan at executive-level industry events, forums, and networks to build brand credibility with senior leaders.

Principal Executive Recruiter

Analyst

• Perform in-depth data profiling and analysis to identify data quality issues, anomalies, and inconsistencies.
• Develop and implement data quality checks, rules, and metrics using appropriate tools and techniques.
• Automate data quality checks and reporting where feasible to enhance efficiency and scalability.
• Create and maintain data quality dashboards and reports to monitor data health and track improvements over time.
• Investigate and diagnose the root causes of complex data quality issues.
• Create Jira tickets and work collaboratively with cross-functional teams to ensure issues are resolved with proper RCA and remediation plans.
• Identify opportunities to improve data quality processes, workflows, and tools.
• Communicate data quality issues, risks, and progress to technical and non-technical stakeholders.
• Act as a subject matter expert and advocate for data quality within the organization.
• Proactively identify new data validations/checks to improve data quality.

Data Quality Analyst

Customer Retention Specialist

• Deal directly with our customers to find out what issues they are facing.
• Oversee a seamless transition from Sales to Implementation acting as the company equilibrium.
• De-escalate complaints/frustrations, guide customers to increased product adoption, offer concessions, billing modification, contract negotiations, and contract amendments.
• Analyze customer behavior.
• Own Salesforce workflows for creating, updating, and ensuring compliance with escalation ticketing system.
• Work with Sales and Onboarding department leads to develop and adapt to save and churn trends.
• Ensure the customer’s transition to Implementation is smooth.

Sales Retention Specialist

Chief of Staff

• Strategic Partner to the Head of R&D - Serve as a thought partner and trusted advisor to the Head of R&D - helping shape priorities, prepare for key decisions, and drive alignment across the organization.
• Represent R&D leadership in cross-functional forums, escalations, and strategic initiatives as needed.
• Proactively surface high-impact opportunities to improve business processes across both the R&D org and the company as a whole.
• Own the operational cadence of the R&D org: leadership team meetings, quarterly planning cycles, OKR tracking, roadmap reviews, and all-hands.
• Design and continuously improve the processes that keep teams aligned, accountable, and unblocked.
• Ensure decisions are captured, owners are assigned, and follow-through actually happens.
• Act as the primary connective tissue between R&D and the rest of the business - Finance, People Ops, GTM, and Corporate Engineering.
• Partner with other Chiefs of Staff and functional leaders to ensure cross-organizational alignment.
• Facilitate cross-functional initiatives, surface dependencies early, and ensure R&D's priorities and progress are clearly communicated company-wide.
• Maintain clear dashboards and narrative updates so R&D leaders see progress, risks, and trade-offs in one place.
• Stay on top of the metrics that matter most: engineering velocity, product delivery, headcount and capacity, and investment allocation.
• Translate data into clear, actionable recommendations for leadership.
• Lead high-priority, often ambiguous initiatives that don't fit neatly into an existing team's charter - from org design to M&A diligence support to new capability buildout.
• Operate at a tactical, strategic, and operational level, handling oversight of projects that fall between departments or leadership areas of responsibility.
• Draft and own key R&D communications including executive memos, board and investor materials, all-hands content, and internal updates.
• Ensure the Head of R&D is well-prepared for every meeting - with the right context, pre-reads, and follow-up.
• Maintain transparency and alignment across the organization.
• Partner with People Ops and R&D leadership on hiring strategy, onboarding, performance cycles, and culture initiatives.
• Help build the high-emotional-intelligence environment where great engineers and product builders do the best work of their careers.

Chief of Staff, R&D

• Perform in-depth data profiling and analysis to identify data quality issues, anomalies, and inconsistencies.
• Develop and implement data quality checks, rules, and metrics using appropriate tools and techniques.
• Automate data quality checks and reporting where feasible to enhance efficiency and scalability.
• Create and maintain data quality dashboards and reports to monitor data health and track improvements over time.
• Investigate and diagnose the root causes of complex data quality issues.
• Create Jira tickets and work collaboratively with cross-functional teams to make sure issues are resolved with proper RCA and remediation plans.
• Identify opportunities to improve data quality processes, workflows, and tools.
• Communicate data quality issues, risks, and progress to technical and non-technical stakeholders.
• Act as a subject matter expert and advocate for data quality within the organization.
• Proactively identify new data validations/checks to improve data quality.

Product Manager

• Own a portfolio of AI-powered use cases within our agentic customer lifecycle experience.
• Drive discovery for how AI can help customers optimize their usage of ST and get the help they need, and how we can drive AI capabilities in new channels for customers.
• Collaborate deeply with engineering and data science to shape the context layer and how we can create delightful customer experiences in any/all channels.
• Partner with post-sales teams (Support, Customer Success) to uncover customer and team needs.
• Identify opportunities for scalable, automated approaches vs. manual ones.
• Measure impact. Define the right success criteria and ensure we are evaluating and improving accuracy and coverage at all times. Use the data to inform what we do next.

Senior Product Manager, Customer Lifecycle

Events

• Manage end-to-end logistical planning and coordination for assigned tradeshows and field marketing events, including venue sourcing support, registration setup, staffing coordination, vendor management, and on-site execution.
• Own tradeshow operations from kickoff through on-site delivery: booth orders, space planning, shipping and logistics, vendor coordination, and show deliverables.
• Serve as the project manager for assigned events — building and maintaining timelines, tracking deliverables, and keeping internal teams and external partners on schedule.
• Collaborate cross-functionally with Customer Marketing, Sales, and Customer Success to ensure events are executed with consistent quality and clear stakeholder alignment.
• Partner with Sales and Customer Success teams on event readiness, including staffing plans, messaging alignment, lead capture setup, and on-site resources.
• Manage budgets for assigned events, tracking actuals against forecasts, and flagging risks or variances proactively.
• Partner with the Manager, Events, to maintain financial visibility and support informed decision-making throughout the event lifecycle.

Events Specialist

Account Manager

• Manage the entire lifecycle of a partnership end-to-end, including identifying a partnership use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the partnership to market.
• Drive and manage channel pipeline alongside a portfolio of partners, through ‘white glove’ engagement, field events, cross-selling strategies, and financial incentives.
• Build and refine a library of assets that helps enable partner customer facing teams to co-sell a best-in-class integrated solution.
• Build operational infrastructure and create repeatable processes to scale the team and our supporting partner programs, optimizing for efficiency, growth, and commercial value.
• Work alongside Customer-facing teams (e.g., Sales, Customer Success, Support) and ServiceTitan Enablement to support the roll out of integration solutions, referral campaigns, and joint marketing initiatives.
• Work with ServiceTitan executive leaders to support live sales deals of highly strategic prospective customers, providing relevant subject matter expertise and recommendations on building best-in-class workflows and leveraging our partner ecosystem.
• Liaise with ServiceTitan Sales and channel partners to create and execute on net-new processes required to manage lead flow.
• Create and execute on detailed plans for local, regional, and national events alongside ServiceTitan Events Planning Team that lay out key objectives, roles & responsibilities, staffing requirements, target customer engagement, post mortems, and more.
• Manage and evaluate the ongoing success of existing partnerships and integrations by defining and tracking key metrics and success criteria and supporting internal teams in addressing customer escalations.

Channel Sales Partnerships Manager

• Manage the entire lifecycle of an integration end-to-end, including identifying a use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the integration to market
• Project manage the delivery of technical integration solutions, from scoping requirements to supporting customer betas and GAs
• Liaise with ServiceTitan Product and customers on opportunities to differentiate integration solutions and improve adoption
• Work alongside ServiceTitan R&D and Technical Writers to enable internal teams and educate customers and partner customer facing teams on new features & functionality
• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to understand and influence ServiceTitan’s product roadmap and inform our partnership and integration strategy
• Help scale the team and our supporting partner programs by building automation into the team’s internal (e.g., tracking performance metrics, collecting rebates, etc.) and external (e.g., new partner discovery, onboarding, etc.) processes
• Collaborate with ServiceTitan R&D and App Marketplace Team in streamlining the processes to activate a customer onto an integration and onboard a partner into the channel partner ecosystem
• Work alongside ServiceTitan R&D to build a partner-facing portal that houses all the assets required for a partner to stand up integrations with supply chain (e.g., OEM, supplier, distributor) and accounting partners (e.g., ERPs, System Integrators, iPaaS)

Contract People Business Partner

Principal Executive Recruiter

Data Quality Analyst

Sales Retention Specialist

Chief of Staff, R&D

Data Quality Analyst

Senior Product Manager, Customer Lifecycle

Events Specialist

Channel Sales Partnerships Manager

Channel Partnerships Delivery Manager