ServiceTitan

Project Manager

• Project manage internal stakeholders and external vendors for our annual user conferences by establishing and monitoring event timelines, ensuring all deadlines and deliverables are met.
• Collaborate cross-functionally with teams – including Marketing, Product, Creative, Sales, Business Development, and Operations – to drive successful event outcomes.
• Oversee and maintain the event management registration system, including website development and access portal creation.
• Provide enhanced reporting support to deliver actionable insights on event registration, lead and campaign tracking, and event calendars.
• Submit and ensure timely and accurate processing of vendor contracts and invoices for payment.
• Oversee room block management for our annual user conferences, in coordination with venues and attendees.
• Oversee and ensure effective management and responsible operation of event software platforms, including Salesforce, Tableau, Airtable, Captello, and Cvent.
• Provide extensive support to the Events department, including expense and budget tracking, and various event-related projects.

Senior Events Project Manager

Sales

• Lead, coach, and develop a team of Fintech Account Executives to consistently meet and exceed sales targets
• Own team performance across pipeline generation, forecasting, deal execution, and close rates
• Provide ongoing coaching through deal reviews, call reviews, and live or recorded product demonstrations
• Ensure disciplined execution of the full sales cycle from first contact through close
• Build and maintain expert knowledge of ServiceTitan’s Fintech offerings, competition, and market trends
• Drive consistent sales methodology, activity management, and CRM hygiene across the team
• Partner with Sales Enablement, Product, and Marketing to improve messaging, tools, and processes
• Identify skill gaps and performance risks and proactively implement coaching plans
• Recruit, onboard, and ramp new Fintech Account Executives as the team scales

Manager, Fintech Sales

Security Engineer

• Define the long-term vision and technical strategy for the secure development pipeline, ensuring alignment with the overall R&D and business objectives.
• Oversee the unified strategy for our tooling ecosystem (GHAS, Wiz, Terra). You will ensure these tools act as automated checkpoints, providing fast, high-fidelity feedback loops for engineers.
• Transform our vulnerability management from a "ticket queue" into a risk-based model. You will own the "Risk Acceptance" and "SLA Adherence" processes, ensuring timely focus on what matters.
• Design the structure, incentives, and operational logistics for the Security Champions Program to democratize secure development across 80+ squads.
• Move away from annual compliance videos to contextually relevant micro-trainings enabling our engineers to develop highly secure solutions.
• Build and sustain deep, trust-based partnerships with Engineering leaders and individual contributors to embed security into the software development lifecycle.
• Operationalize tools and ticketing pipelines to generate and maintain "Squad Health" scores. You will use data to drive accountability.
• Define and track key performance indicators (SAST/SCA remediation rates, Cloud Security Posture scores, Time-to-Fix) to measure the effectiveness of the "Secure Paved Road" and report risk reduction to executive leadership.
• Translate the Product Security vision into an actionable, multi-year strategy and operating plan.
• Lead, mentor, and grow a team of high-performing Product Security Engineers, fostering a culture of ownership, accountability, and automation.

Director, Product Security Engineering

Support Engineer

• Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.
• Champion customer needs by sharing feedback and concerns with internal stakeholders.

Technical Support Specialist

Marketing

• Lead a team of partner marketers supporting ServiceTitan’s Partner Program.
• Responsible for developing and executing co-brand partner marketing strategies to support business growth, brand expansion and industry penetration.
• Develop and execute a partner strategy to align marketing efforts of ServiceTitan and our partners, specifically aligning partners to brand programs.
• Ensure co-branded campaigns maintain the integrity of the ServiceTitan brand.
• Build and maintain trust with key internal and external stakeholders to drive successful outcomes.
• Define KPIs, track marketing performance and demonstrate business impact to optimize partner marketing campaign initiatives and co-brand strategies.
• Report on insights and optimizations to marketing, partner, and business executive leadership.
• Provide mentorship, guidance and support to a team of partner marketing professionals.

Senior Manager, Integrated Marketing

Business Development Rep

• Drive the expansion of our App Marketplace by evaluating, negotiating, and ultimately acquiring partners that compliment ServiceTitan’s current product offerings and are in service of a broader product strategy
• Collaborate with leaders across ServiceTitan’s Product, Sales, Success, and Support organizations to inform our integration partnership and integration strategy
• Develop business cases using quantitative and qualitative analyses, evaluate multiple financial models to monetize partnerships, and related deliverables; Size revenue and efficiency opportunities, prioritizing activity accordingly
• Develop a deep understanding of customer needs, identify gaps in core product functionality, and identify the right set of integrations and accompanying enhancements
• Support shaping and continuously refining the App Marketplace program, optimizing for efficiency, growth and commercial value, across our customer, partner, and internal team stakeholders
• Effectively communicate ServiceTitan’s product vision to the partners both in and outside of our App Marketplace program
• Help scale the team and our supporting partner programs to keep up with the expanding needs of ServiceTitan’s strategic objectives
• Support the management of ServiceTitan’s partner integrations ecosystem, collaborate with internal and external stakeholders to ensure goals and performance meet expectation of measurable positive impact most importantly to customers, but also for ServiceTitan and Partners
• Work in close collaboration with the GTM and Product Solutions sides of the ServiceTitan App Marketplace team to ensure clean handoffs and effective launches for all partners brought into the ecosystem

Manager, Business Development

Customer Success Manager

• Develop and execute a world-class strategy focused on maximizing Net Dollar Retention (NDR) and ensuring marquee customers exceed their desired business outcomes.
• Design and implement repeatable, scalable playbooks tailored for enterprise-level accounts to accelerate time-to-value and ensure a high-impact experience.
• Lead and inspire a team of Strategic Managers and CSMs, focusing on upskilling and empowering them to proactively drive customer value.
• Maintain a data-driven operating cadence to track key business drivers, forecast retention, and drive strategic decision-making.
• Partner with Sales, Professional Services, and Product teams to ensure a seamless journey from initial sale through post-implementation.
• Build trusted, "C-suite" relationships with owners and general managers at our most significant strategic accounts.
• Act as the final point of resolution for major escalations, implementing long-term process improvements to mitigate future risk.
• Own systems, processes and continuous improvement of the CS framework to deliver a superior customer experience (including; executive business reviews, customer journey gates, COE, and cross functional teaming).

Director, Strategic Customer Success

Engineering Manager

• Own quarterly planning and execution for your module(s), ensuring alignment with product and business priorities.
• Drive successful, timely, and high-quality delivery of commitments.
• Maintain a consistently high bar for execution across the full delivery lifecycle.
• Actively engage at both design and code levels, demonstrating strong understanding of relevant technologies, architectures, and frameworks.
• Provide technical leadership and guidance to engineers and partners.
• Develop a deep understanding of the product’s purpose, features, and long-term vision.
• Deliver high-quality, reliable, secure, and easy-to-use features that solve real customer problems.
• Foster a customer-first mindset and culture of innovation within the team.
• Consistently meet OKRs for your area and contribute to broader business goals.
• Build a well-rounded, adaptable, and high-performing team.
• Recruit, onboard, and retain top engineering talent.
• Provide regular, actionable, and constructive feedback.
• Promote strong engineering practices through design reviews, code reviews, tech talks, and knowledge sharing.
• Empower engineers by setting clear expectations, delegating effectively, and supporting autonomy and initiative.
• Foster a culture of transparency, collaboration, and shared ownership.

Product Manager

• Create, articulate, evangelize, champion, and execute the vision for Identity and User Management.
• Own the product roadmap for strategic IAM-focused initiatives, from concept to launch, ensuring solutions meet both security and usability needs.
• Define product requirements for core identity capabilities, including authentication, authorization, access governance, and identity lifecycle management.
• Lead the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market.
• Collaborate closely with engineering, security, and UX to design and deliver scalable, high-quality solutions.
• Communicate and mitigate risks effectively to ensure successful objective attainment.

Senior Product Manager, Identity and User Management

• Lead the Vision & Strategy Create, articulate, and champion the long-term vision for tools that help contractors grow and sustain their base of recurring customers.
• Develop a strategy centered around contractor success—predictable revenue, improved retention, and streamlined delivery of recurring services.
• Own and drive the roadmap for recurring-revenue and relationship-management capabilities, from conception through launch.
• Prioritize opportunities balancing customer impact, business value, and technical feasibility.
• Lead cross-functional discovery, research, design, validation, requirements development, sprint planning, and iterative development.
• Work closely with engineering, UX, data, and go-to-market teams to deliver high-quality solutions that scale.
• Partner with sales, support, and customer success to drive adoption and ensure customers understand best-practice workflows.
• Manage and resolve customer escalations while balancing roadmap commitments.
• Collaborate with product marketing on positioning, launch plans, and internal enablement.
• Partner with training and onboarding teams to drive customer adoption and retention.
• Establish and track KPIs related to revenue impact, retention, engagement, platform adoption, and customer satisfaction.
• Use data, experimentation, and customer insights to iterate and continuously improve.

Senior Product Manager, Service Agreements

Solutions Engineer

• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demos
• Respond to functional and technical elements of RFIs/RFPs
• Collaborate with cross-functional teams to share consumer insights
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Solutions Engineer, Pro Products

Social Media Manager

• Monitor, escalate, and respond to brand mentions, comments, DMs, and conversations across social media channels and customer communities.
• Provide timely, helpful responses to customer questions, appropriately route escalations, and surface insights about customer sentiment and trending topics.
• Assist and respond to customers with various product and service needs via Facebook Groups, customer communities, and social channels.
• Capture and track data on customer sentiment and reviews, and track it for reporting and escalations.
• Proactively collaborate with key stakeholders across the organization to action customer issues in a timely manner and escalate as needed.
• Communicate and provide resources for customers by responding to comments on paid ads, customer communities, and across our social media channels.
• Building brand personality and customer trust through regular one and two-way communications with our community.
• Continuously improve internal processes by identifying opportunities for improvement that contribute to a first-class customer experience.
• Retain a high level of knowledge and familiarity with ServiceTitan’s products, services, and the field services industries.
• Use community guidelines as needed to ensure a positive and safe environment in our social spaces.

Social Media Listener

Full-stack Engineer

• Improve our automation coverage by working closely with Engineers, Product Managers, and Designers on test planning and building automated test cases.
• Work closely with developers to understand the product architecture while identifying, designing, or enhancing existing test automation plans
• Create comprehensive test strategies that cover various scenarios, including functional, performance, and security testing, and execute test cases manually and automatically to ensure comprehensive test coverage
• Implement and execute automated tests using Cypress, Jest, XUnit, and similar testing frameworks.
• Collaborate with developers to establish unit and integration test strategies.
• Integrate automated tests into the CI/CD pipeline to enable continuous testing and deployment.
• Monitor test results, analyze failures, and work closely with engineering teams and stakeholders, ensuring timely resolution of issues and closure
• Continuously evaluate and improve testing tools, processes, and methodologies
• Facilitate ongoing process improvement efforts to ensure test planning, execution, and reporting methods are effective, efficient, standardized, coordinated, and integrated
• Defect tracking and issue status reporting

Senior Software Engineer, Test

• Take end to end ownership of team(s) projects
• Mentor and guide engineers within your team(s) and occasionally cross team
• Help your team to improve their performance, the quality of their work; make major design decisions
• Collaborate with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks and blog posts) and screening (HackerRank tests)
• Communicate effectively with developers, product managers, customers, partners, and other leaders.

Manager, Software Engineering

AI Engineer

• Lead teams in charge of end-to-end development of Conversational AI Agents, from ideation and prompt engineering to production deployment and evaluation
• Partner with Product to identify high-impact AI Agent and Chatbot opportunities for workflow automation
• Educate the organization on LLM capabilities and trade-offs (latency, cost) to drive superior customer experiences
• Oversee data curation, knowledge base construction, and feedback loops essential for successful RAG pipelines
• Implement scalable LLMOps frameworks for supporting, evaluating, and securing agent deployments
• Research and apply advanced techniques (multi-agent systems, function calling, fine-tuning) to enhance agent capabilities
• Align with Engineering and Product leadership on roadmaps to ensure timely delivery of robust production agents
• Stay abreast of GenAI trends and integrate new architectures to advance organizational goals
• Design and scale a high-velocity AI Engineering organization, focusing on leadership development, organizational culture, and global talent acquisition strategies to sustain rapid growth