Customer Success Manager

ServiceTitan

Customer Success Manager at Aspire, managing high-volume client relationships in SaaS landscape. Focusing on client retention, value delivery, and expansion across portfolios.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $63,100 - $94,700 per yearWebsite

About the role

Key responsibilities & impact

Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team
Commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs
Guide customers to maximize their business through an intimate understanding of the ServiceTitan platform
Act as the primary point of contact for customer inquiries and issues
Proactively reach out to customers through phone calls and written communication to understand their goals
Utilize data to track customer success metrics
Monitor account health and flag risk behaviors to engage with customers proactively
Approach all customer interactions with a positive, can-do attitude
Provide training and guidance to customers, ensuring they utilize our software effectively
Seek ways to improve customer satisfaction and raise customer advocacy.
Monitor customer usage and engage in renewal discussions.

Requirements

What you’ll need

2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
A customer value, ROI, and business outcome-driven mindset
Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan
Strong de-escalation and problem-solving skills.
Highly skilled in written and verbal communication
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution
Self-motivated and able to work effectively in a remote setting
Highly organized and detail-oriented
Project management skills and experience are a plus.
Exceptional organizational and time management skills
Empathetic with a customer-focused approach
Passion for phone-based customer interactions.

Benefits

Comp & perks

Flexible time off with ample learning and development opportunities to continue growing your career.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
401k match and telehealth options including memberships to One Medical.
Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
Free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsales experienceproduct trainingproject management

Soft Skills

communicationproblem-solvingmulti-taskingattention to detailself-starterleadershiporganizational skillstime managementempatheticcustomer-focused