Medical Review Training Specialist, RN – Outpatient Clinical
BASF
Training Specialist
ServiceTitan
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,200 - $86,800 per year
Job Level
Mid-LevelSenior
About the role
- Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”
- Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing
- Help guide customers on managing their teams’ transition to ServiceTitan
- Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS
- Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season
Requirements
- A strong background working in a software customer training environment
- Track record of achievement in a training and/or customer service role, preferably in a software or other startup company
- Expertise in customizing & running live demo-based training courses & webinars
- Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches
- Experience delivering training or coaching to promote adoption and minimize resistance to new software
- Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment
- Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position
- Demonstrated ability to learn and apply sound instructional techniques
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly rewards
- Company-paid medical, dental, and vision (100% employer paid options and 90% coverage for dependents)
- FSA and HSA options
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training deliverylive demo-based trainingwebinarsinstructional techniquescustomer trainingtransition managementcoachingtraining content developmentServiceTitanLitmos LMS
Soft skills
planningorganizationcommunicationadaptabilitycustomer serviceteam managementproject managementengagementproblem-solvingeagerness to learn
