ServiceTitan

Program Manager, Talent Management Products

ServiceTitan

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$111,000 - CA$156,700 per year

About the role

  • You will design and operate talent management products and systems that influence ramp speed, behavior, and performance — blending product thinking, structured execution, and hands-on ownership to elevate what great leadership and support look like across ServiceTitan.
  • Own Talent Management Products End-to-End: Define architecture, roadmap, and measurable outcomes for talent programs, from onboarding to persona-based enablement systems.
  • Design intuitive, scalable systems that equip managers to onboard and support employees consistently — reinforcing leadership behaviors and driving time-to-productivity and performance.
  • You’ll stay curious about AI and emerging tools, and regularly explore how they can meaningfully improve employee and manager experiences.
  • You'll balance building scalable systems with staying close to the employee experience—periodically facilitating programs yourself to identify friction points and ensure what you design actually works in practice.
  • Translate strategy into prioritized roadmaps, clear milestones, and defined ownership. Align HRBPs, Compensation, Benefits, People Tech, and business leaders to maintain forward momentum.

Requirements

  • Proven experience leading 0→1 program and product builds and evolving 1→2 initiatives in ambiguous environments with full accountability for outcomes.
  • You're resourceful and scrappy, comfortable prototyping with constraints, testing quickly, and iterating your way to solutions rather than waiting for perfect conditions.
  • You treat the employee journey as a product, mapping journeys and service blueprints to identify friction and reduce "cognitive load" for Titans.
  • You apply a user-centered lens, leveraging choice architecture and behavioral nudges, to build seamless systems that equip managers to lead consistently, drive time-to-productivity, and reinforce expected behaviors without adding "noise."
  • Motivated to design talent systems that shape behavior at key moments and drive measurable individual and company performance.
  • Simplifies complexity and influences effectively across all levels.
Benefits
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
talent managementproduct designsystem architectureroadmap developmentuser-centered designprototypingservice blueprintsbehavioral nudgesperformance measurementemployee onboarding
Soft Skills
leadershipresourcefulnessproblem-solvingcommunicationinfluencecuriosityadaptabilitycollaborationcritical thinkinguser empathy