Production Support Analyst
Corinth Consulting Group
Docker Support Engineer – Night Shifts
ServiceRocket
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DockerGoJavaScriptKubernetesLinuxMacOSPython
About the role
- Deliver a top tier customer support experience and become an expert in Docker technologies and products
- Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that span multiple layers of the Docker technology stack
- Engage with the engineering team to identify bugs and resolve technical issues
- Partner cross-functionally with other teams to support & assist on collaborative projects
- Engage in enterprise level customer calls or remote screen-sharing sessions to drive resolution for complex issues
- Maintain and track detailed records for all customer interactions in our internal ticketing system
- Create best-in-class help content and proactively perform audits for our knowledge base
- Participate in on-call rotations, identify and recommend process improvements to deliver the highest level of customer satisfaction
Requirements
- BA/BS degree or equivalent practical experience
- 3+ years of enterprise technical support experience at a high-growth SaaS technology company
- Experienced with the Docker products such as Docker Engine, Docker Hub, Docker Desktop, and other related technologies
- Extensive experience troubleshooting Docker technologies and SaaS products
- Strong written and verbal English communication skills
- Ability to work remotely across time zones
- Familiarity with macOS, Microsoft Windows, and Linux systems
- Nice to have:
- Familiarity with Kubernetes orchestration
- Familiarity with IT automation software (CI/CD)
- Familiarity with the Go programming language
- Familiarity with REST API and web applications
- Comfortable with programming languages such as Python, JavaScript, or similar language
Benefits
- Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options: you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program: you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DockerDocker EngineDocker HubDocker DesktopKubernetesGoPythonJavaScriptREST APICI/CD
Soft skills
customer supporttroubleshootingcommunicationcollaborationprocess improvementremote workproblem-solvingattention to detailaudittechnical issue resolution
Certifications
BA/BS degree
