Docker Support Engineer – Day Shifts
ServiceRocket
DockerGoJavaScriptKubernetesLinuxMacOSPython
Production Support Analyst
Corinth Consulting Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Track and manage inquiries in the help desk ticketing system
- Utilize appropriate systems and workflows to monitor inquiries
- Evaluate user needs and define technical problems
- Conduct analysis and testing in lower environments
- Liaise with functional, development, testing, and help desk teams
- Facilitate stakeholder meetings
- Investigate and resolve Tier 3 help desk tickets
- Provide bi-weekly and monthly utilization reports
- Train and develop new and existing team members
Requirements
- Associate’s degree or equivalent experience
- 4 years of relevant experience
- Ability to pass a client-specific public trust background investigation
Benefits
- Paid time off
- Comprehensive health coverage
- Retirement plans with matching contributions
- Professional development opportunities
- Wellbeing, caregiving, commuting, and adoption support
- Nationwide discounts and employee assistance services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
help desk ticketing systemtechnical problem evaluationanalysis and testingTier 3 help desk supportutilization reporting
Soft skills
stakeholder facilitationteam training and developmentcommunicationcollaboration
Certifications
Associate’s degree
