Corinth Consulting Group

Support Engineer

• Track and manage inquiries in the help desk ticketing system
• Utilize appropriate systems and workflows to monitor inquiries
• Evaluate user needs and define technical problems
• Conduct analysis and testing in lower environments
• Liaise with functional, development, testing, and help desk teams
• Facilitate stakeholder meetings
• Investigate and resolve Tier 3 help desk tickets
• Provide bi-weekly and monthly utilization reports
• Train and develop new and existing team members

Production Support Analyst