Docker Support Engineer – Day Shifts
ServiceRocket
DockerGoJavaScriptKubernetesLinuxMacOSPython
Advanced Support Engineer
Fortinet Federal
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Collection, analysis, and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education (gaps in networking, product knowledge etc)
- Reproduction of customer environments on lab equipment
- Follow up technical cases and manage the right expectation until the closure of the cases
- Work closely and provide direct technical email and phone support to FFI customers
- Develop best practice deployment and troubleshooting methodology documentation.
- Analysis of support request, completion of requests for information and documentation
- Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
- Participate in an on-call rotation to support FFI customer outside of business hours
Requirements
- Minimum of two years relevant professional experience preferably in the network industry
- Strong network security and routing experiences
- Scripting and Windows server app experience
- Exceptional customer service orientation and strong communications skills
- Proficient with MS Word, PowerPoint, and Excel
- Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
- US Citizenship is required
Benefits
- We are committed to providing reasonable accommodations for all qualified individuals with disabilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network securityroutingscriptingWindows server applicationspacket trace analysisconfiguration analysistroubleshooting methodologycustomer network analysistechnical case managementcustomer environment reproduction
Soft skills
customer service orientationcommunication skillsindependent judgmenttechnical supportexpectation management
Certifications
Fortinet NSE 4Fortinet NSE 5CCNACCNP
