Fortinet Federal

Account Manager

• Exceed annual revenue quota and build a strong pipeline from assigned accounts, with a focus on the US federal health care agencies.
• Maximize Fortinet Federal opportunities, including leveraging existing deployments, while providing value added solutions to customers
• Develop relationships with a variety of Channel Partners (to include Telecom Providers, System Integrators, and Value-Added Resellers) and End Users
• Manage effective working relationships with sales engineers, professional services consultants, finance, marketing, and other functional areas.
• Timely, high quality, delivery of Fortinet Federal reporting and administrative requirements, including accurate forecasting.

Federal Account Manager – Civilian

Support Engineer

• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours

Federal Account Manager – Civilian

Advanced Support Engineer