Fortinet Federal

Customer Success Manager

• Support and assist Customers, Sales, Partners & Distributors with ensuring customer success
• Lead Management Working with MemoryBlue and marketing resources to build pipeline for possible new business and identify needs within the market.
• Become a quoting expert to assist all sales reps with quoting, as well as structuring deals
• Utilize Salesforce CRM, and Renewal Tracking System daily along with all necessary applications to manage and optimize opportunity generation.
• Position will eventually evolve into a customer satisfaction role