Intern, Customer Support Engineer

ServiceRocket

internship

Posted on: 1/7/2026

Location Type: Hybrid

Location: Santiago • Chile

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About the role

Communicate efficiently and effectively with our customers
Own customer communications and issues from initial contact until resolution
Become an encyclopedia of knowledge about relevant products and their capabilities and common application
Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
Resolve issues raised within SLA with the aim of preventing future problems
Learn, document, and share knowledge with others

Currently pursuing a degree in Information Technology, Computer Science, or similar.
Strong data analysis, critical thinking, and problem-solving skills
Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified).

Benefits

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisproblem-solving

communicationcritical thinkingcustomer servicesynthesis of feedback